Client Relationship Manager

Company Description

At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985. We believe skills alone aren’t enough but need to be applied back to the business in order to effect change. We do this through tailored learning programmes that connect learning across an organisation’s siloes, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solution draws from deep expertise across apprenticeships and instructor-led training, and self-paced learning.

Please find out more about us at https://www.qa.com/about/careers/ 

Job Description

The role: Client Relationship Manager - London
Location: London, Hybrid – 3 days in the office & 2 days at home
Contract: Full time, 37.5 hrs per week

Apply online: https://qa-career.talent-soft.com/job/job-client-relationship-manager-london_4192.aspx 

Your primary focus is to develop new and grow existing customer/partner relationships to deliver against specific, measurable targets.

Role responsibilities:

• Identify and liaise with key stakeholders/decision makers for both new & existing customers/partners by telephone and email in order to maximise long-term sales opportunities

• Prospect for new customers/partners whilst maintaining and growing your existing customer/partner base

• Effectively facilitate client meetings to discuss relevant solutions in order to maximise sales opportunities

• Prepare quotes and proposals to deliver high quality presentations in line with customer/partner requirements

• Input, analyse and interpret all relevant sales management information to strategically prioritise your sales pipeline/cycle in order to consistently achieve and exceed targets

• Deliver high levels of customer service that lead to long-term commercial relationships

• Develop an in-depth understanding/knowledge of your product offering to ensure accurate positioning within the defined market space

• Uncover revenue opportunities through thorough exploration of clients problem/need

Qualifications

• Ability to recognise buying signals and use influencing skills to create opportunities

• Persuasive verbal and written communication style, good presentation skills

• Demonstrable understanding of how to manage, prioritise, plan and execute your workload effectively

• Ability to understand customer/partner requirements, solve problems or close opportunities and only escalate when required (minimal supervision required)

• Ability to work independently in a high pressured environment whilst maintaining a professional approach

• Ability to plan future sales opportunities/pipeline

• Strong attention to detail, whilst multi-tasking effectively good commercial acumen

• Track record of achieving sales targets

• Experience in a B2B sales function where you have had to deliver a wide range of products in order to maximise sales opportunities – ideally a consultative sales environment

• Experience using IT systems e.g. Client Relationships Management systems Proficient in Microsoft Office