Client Relationship Manager

Duties and responsibilities

• Develop an intimate familiarity with all clients and contracts in territory.
• Handle routine client service issues relating to contract terms, payments, monthly reporting obligations, etc.
• Develop relationships with clients and become knowledgeable about their business.
• Seek new business development opportunities relative to JSSI other products and services.
• Anticipate and resolve client concerns professionally and efficiently.
• Monitor monthly flight hour reporting and payment.
• Work with the Credit and Collections Team and Accounting Department to reduce the number of late payments and accounts receivable days outstanding.
• Work with Directors of Business Development and Technical Advisors to welcome new clients to JSSI and provide new client orientation.
• Work with client, broker, and new buyer at time of aircraft sale to coordinate the process of transferring contracts.
• Liaise with Contract Specialists to assist in the coordination of new contract preparation.
• Liaise with Contract Specialists to assist in the coordination of the transfer contract process by ensuring that there are no outstanding issues with the previous contract, informing buyers about coverage, and handing off the transfer paperwork to the Contracts Specialists for contract generation.
• Educate new clients about their coverage and contractual obligations and the company’s programs and services.
• Attend regional and national industry events to network with clients and represent the company. 

Desired Credentials

• Bachelor’s degree required.
• Minimum of 5 years account management or equivalent experience in the aviation or financial services industries.
• Proven track record of working with demanding clients, providing dispute resolution, and resolving complex problems.
• Ability to grasp new financial and technical concepts quickly.
• Excellent written and verbal communication skills.
• Positive attitude, strong work ethic and commitment to being a supportive team member.
• Ability to think quickly and be solution oriented with minimal supervision.
• Excellent computer skills (especially Microsoft Office Suite and Salesforce.com).
• Must be highly organized and thrive in a fast-paced environment.