Client Relationship Manager Commodities and Energy

About the Role:
In this role, you will ensure client satisfaction and retention while expanding the existing user base. You will engage traders, analysts and risk managers to address their business challenges. You will also be a product expert in our Commodities & Energy software tools and data products.
Job Responsibilities:

• Establish procedures and practices to ensure high rates of renewal and customer satisfaction rates
• Increase user base of existing customers
• Actively visit customers
• Provide regular customer updates to Morningstar C&E management team
• Ensure client communications are timely, appropriate, and professional

Qualifications:

• Bachelor's degree, preferably in economics, finance, computer science, or a related field
• At least 2 years of experience in client service management
• Extensive knowledge of Microsoft Excel and Webservices
• Project management experience that includes understanding timelines, discussing milestones and ETA`s, assigning tasks, and holding resources accountable while facilitating the overall completion of tasks
• Self-motivated
• Strong communication, negotiation, organizational, and presentation skills
• Comprehensive understanding of economics, finance, and statistics; knowledge of energy market data is preferred

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