Client Relationship Manager - Life Sciences (Indianapolis, IN)

Description

Client Relationship Manager - Life Sciences - Indianapolis, IN.

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Cognizant's Life Sciences business unit is one of Cognizant's highest growth businesses and a critical part of Cognizant's business strategy. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

Overview

Client Relationship Managers (CRM) are key contributors to commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a high visibility and challenging opportunity and requires high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well.

Key Responsibilities

• Drive RFPs / Proactive bids with regards to Renewals, Extensions, Application/Project additions, Application rationalization and modernization
• Build senior and strategic relationships
• Lead the onsite project teams and ensure they understand the client environment
• Responsible for Backlog growth - Existing projects + Renewals/Extensions of current projects + Rate Revisions
• Understand the client environment, issues, and priorities
• Serve as the day-to-day point of contact for the clients taking the lead in delivery

Measures

• A CRM's shared measures are margin, revenue, client satisfaction, & employee retention. CRM role-specific measures are renewal win rates, & client experience.

Required Qualifications

• Minimum 8 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.
• Extensive Life Sciences/Pharmaceutical/Medical Device expertise from a consultative perspective.
• Experience managing Client P&L of $15 + Million dollars including reporting and metrics assessments for the account.
• Experience supporting efforts for major systems integrators in the pharma space.
• Must be based in Indianapolis, IN location.
• BS Degree

Preferred Qualifications

• MS or MBA degree preferred
• Strong background in a project environment and application development.
• Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment
• Must be detail oriented and able to manage and maintain all facets of complex assignments.
• Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications
• Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences
• Proximity to Indianapolis, IN location to meet with client(s) as needed.

#LI-PMB

Client Partner

Qualification:

BS Degree,MS or MBA degree preferred

Responsibility:

Manage on time and on budget delivery with planned profitability,consistently looking to improve quality and profitability2/nLead the onsite project teams and ensure they understand the client environment3/nResponsible for Backlog growth Existing projects Renewals/Extensions of current projects Rate Revisions4/nDrive RFPs / Proactive bids into Renewals, Extensions,Application/Project additions,Application rationalization and modernization5/nBuild senior and strategic relationships through delivery excellence 6/nUnderstand the client environment,issues,and priorities7Serve as the day-to-day point of contact for the clients taking the lead in delivery8/n Support and drive firm-wide delivery initiatives,as directed9A CRM shared measures are margin,revenue,client satisfaction, & employee retention/nCRM role-specific measures are bid vs did,renewal win rates,& client experience/n10Act as day-to-day client contact,building and managing client relationships11/nWork with the Engagement Delivery Partner to ensure the delivery organization delivers on time and on budget12/nActive in supporting the Client Partner in managing day to day activities with responsibility for specific relationships13/nA key focus of the role is to identify new and expansion opportunities on accounts 14/nAct as the link between sales and delivery on accounts but is not a billable role

Must Have Skills

• Portfolio & Project mgmt (PPM)

Good To Have Skills

• Life- Sciences

Qualifications

Technical Skills

SNo

Primary Skill

Proficiency Level *

Rqrd./Dsrd.

1

Portfolio & Project mgmt (PPM)

PL4

Required

Domain Skills

SNo

Primary Skill

Proficiency Level *

Rqrd./Dsrd.

1

Life- Sciences

PL4

Desired

* Proficiency Legends

Proficiency Level

Generic Reference

PL1

The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.

PL2

The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.

PL3

The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.

PL4

The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.