Client Relationship Specialist

SpotHero is seeking a Client Relationship Specialist to join our Revenue team! In this role you will answer questions from and provide solutions to our B2B operator partners. Provide phone and email support to help troubleshoot pricing, availability, and operational issues; process operator requests and clarify inputs in the pursuit of heroic account management support.

Who we are:  

At SpotHero, we work as a team to empower people to get everywhere, easier! We’re rapidly growing with the mission of bringing the parking industry into the future through technology. Drivers across the nation use the SpotHero mobile app or website to reserve convenient, affordable parking in advance, on-the-go or through their connected cars, and parking companies rely on us to help them reach new customers while optimizing their business. We connect the dots with cutting-edge technology, delivering value to both sides of this exciting, evolving marketplace.

What you will do: 

• Provide heroic account management to our partners, answering questions and making recommendations around best practices for listing parking on SpotHero.
• Partner with our Growth Managers and Operations team to assist with supporting our largest accounts.
• Interact with our operator partners via centralized phone support, text/chat, and email.
• Become a product expert, knowing our systems from front to back, inside and out.
• Work to maintain agreed-upon service levels, providing timely responses to inbound inquiries.
• Tackle ad hoc projects big and small as requested.
• Identify opportunities for process improvement and collaborate with Supply Operations Management on implementing improvements.
• Secure and safeguard data to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained.
• Identify and consult with partners on optimization opportunities to increase location and portfolio growth

Who you are: 

• Action-Oriented - You maintain a sense of urgency to complete a task and seeks information rather than waiting for it.
• Analytical - You examine information methodically and in detail to solve problems or complete tasks.
• Team Player - You are a collaborator and passionate about being apart of and supporting a high performing team. 
• Excellent Communicator - You communicate effectively and efficiently both verbally and in writing.
• Consistent - You ensure the same process is used when making decisions to eliminate perceived inequalities.
• Customer-Focused - You maintain committed to the SpotHero persona so marketplace brand is sustained.
• Detail Oriented - You pay attention to details and learns to understand causes and not just effects.
• Efficient - You work and identify processes with the least amount of waste (time, materials or other resources) possible and see projects through to completion. 
• Multi-Tasker - You execute on more than one task at the same time.

What you bring: 

• 0-2 years experience in communications, research, and/or account management. 
• Efficient and highly skilled in Microsoft Office and/or Google Drive.
• Salesforce or other CRM software experience preferred but not required. 
• Ability to maintain a high level of accuracy while managing a high level of work and multiple competing priorities.

Seeking candidates in: 

• Chicago, IL, US

What we offer

• Career game changer – a truly unique experience to work for a fast-growing startup in a role with unlimited potential for growth
• Competitive benefits – 
• In the US: we cover up to 95% of Medical Premiums, 50% of Dental and Vision Premiums, company sponsored Life Insurance, 401K + company match, and generous parental leave. 
• Flexible, unlimited PTO policy and supportive work/life balance – we value and support every Hero on the team, and create space for life!
• Annual parking stipend (duh- we help people park!)
• The opportunity to collaborate with creative, innovative, and passionate people in a casual, yet highly productive, atmosphere.
• Our award-winning culture has received recognition from Built In’s 2021 Moxie Awards, as a 2021 Best Places to Work in Chicago, Top Company Culture by Entrepreneur, 2022 Best Places to Work in Chicago by BuiltIn, and recipients of the Best Company Culture, Best Company for Women, and Best Company for Diversity awards from Comparably! 

At SpotHero, we Respect Fellow Drivers by providing an inclusive interview experience for everyone, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. Please let our team know of your need when you apply or as you begin interviewing with our team.

SpotHero is an equal opportunity employer. We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all.

PLEASE NOTE: This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the US and not require sponsorship for employment now or in the future.