Client Relationship Specialist

SpotHero is seeking a Client Relationship Specialist on your Revenue Operations team! In this role, you'll answer questions from and provide solutions to our B2B operator partners. You'll also provide phone and email support to help troubleshoot pricing, availability, and operational issues; process operator requests and clarify inputs in the pursuit of heroic account management support.

Who We Are: 

SpotHero is a fast-growing market leader disrupting the mobility space. Drivers across North America use the SpotHero mobile app, website, and connected car integrations to reserve convenient, affordable parking. Parking companies rely on SpotHero to help them reach new customers, in a tech-forward manner. We connect the dots with leading technology, delivering value to all sides of this exciting, evolving marketplace. We’ve been quite busy, take a peek at some of our recent announcements.

What You'll Do: 

• Provide heroic account management to our partners, answering questions and making recommendations around best practices for listing parking on SpotHero.
• Partner with our Growth Managers and Operations team to assist with supporting our largest accounts.
• Interact with our operator partners via centralized phone support and email.
• Become a product expert, knowing our systems from front to back, inside and out.
• Work to maintain agreed-upon service levels, providing timely responses to inbound inquiries.
• Tackle ad hoc projects big and small as requested.
• Identify opportunities for process improvement and collaborate with Supply Operations Management on implementing improvements.
• Secure and safeguard data to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained.
• Identify and consult with partners on optimization opportunities to increase location and portfolio growth

Core Competencies: 

• Action-Oriented - Maintains a sense of urgency to complete a task and seeks information rather than waiting for it.
• Analytical - Examines information methodically and in detail to solve problems or complete tasks.
• Cross-functional Collaboration - Process of working with multiple individuals to complete a task or achieve a goal.
• Communication - Communicates effectively and efficiently both verbally and in writing.
• Consistency - Ensures the same process is used when making decisions to eliminate perceived inequalities.
• Customer-Focused - Maintains commitment to the SpotHero persona so the marketplace brand is sustained.
• Detail-Oriented - Pays attention to details and learns to understand causes and not just effects.
• Efficient - Ability to work and identify processes with the least amount of waste (time, materials, or other resources) possible.
• Execution - Seeing projects through to completion and meeting deadlines.
• Multi-Task - Execute more than one task at the same time.
• Time Management - Ensures performance and helps maintain desired service levels.
• Self-starter - Display eagerness to jump into projects/initiatives independently

What You Bring: 

• Bachelor's Degree or equivalent experience
• 1-2 years experience in communications, research, and/or account management.
• Efficient and highly skilled in Google suite and/or Microsoft Office 
• Salesforce or other CRM software experience is preferred but not required. 
• Ability to maintain a high level of accuracy. 
• Manage daily tasks alongside competing priorities.
• Experience working in an office environment.
  

Seeking Candidates in: 

• Chicago, Illinois 

What we offer

• Career game changer – a truly unique experience to work for a fast-growing startup in a role with unlimited potential for growth. 
• Competitive benefits – 
• In the US: we cover up to 95% of Medical Premiums, 50% of Dental and Vision Premiums, company sponsored Life Insurance, 401K + company match, and generous parental leave. 
• Flexible, unlimited PTO policy and supportive work/life balance – we value and support every Hero on the team, and create space for life!
• Learning Budget + access to LinkedIn Learning (soon U-Demy!) - We value growth and want our people to continue learning in their professional + personal lives! 
• Annual parking stipend (duh- we help people park!)
• The opportunity to collaborate with creative, innovative, and passionate people in a casual, yet highly productive, atmosphere.
• Our award-winning culture has received recognition from Built In’s 2021 Moxie Awards, as a 2021 Best Places to Work in Chicago, Top Company Culture by Entrepreneur, 2022 Best Places to Work in Chicago by BuiltIn, and recipients of the 2022's Best Company Culture, Best Company for Women, and Best Company for Diversity awards from Comparably! 

At SpotHero, we Respect Fellow Drivers by providing an inclusive interview experience for everyone, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. Please let our team know of your need when you apply or as you begin interviewing with our team.

SpotHero is an equal opportunity employer. We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all.

Additionally, because we want to Remember to Signal, if you choose to provide us personal information in connection with a job application, please review our Applicant Privacy Notice which provides details about what information we collect and process about you in order to consider your candidacy.

PLEASE NOTE: This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the US and not require sponsorship for employment now or in the future.