Client Relationship Specialist - Mexico

Your role at Exness:

A member of the specialized client-facing department focussed on new account acquisition and uplift of existing mass retail accounts through a value-driven relationship-based approach. Client Relationship Specialist is responsible for achieving desired outcome from the allocated interactions across the client lifecycle. 

You will:

Acquisition

• Directing customers to a specific outcome through company approved communication channels.
• Prepare activities utilizing available tools, reports, action items and business insights to enable a productive sales activity.
• Establish and develop business relationships with new and prospective customers to generate new business for the Company's products/services.
• Engage with the client following the sales process and practices defined for that opportunity.

Uplift

• Analyze the clients portfolio and contact clients who stopped or reduced trading with the company to find out the reasons. 
• Proactively reach the client in case of any information needed from the client in order to address the payment issues. 
• Manage the incoming clients queries and complaints 
• Tend to customers’ needs and concerns to offer the best solutions/alternatives to customers.

What makes you a great fit:

• Minimum 1 year of work experience in telemarketing or any relevant client facing roles within the financial services industry. 
• Excellent communication skills both verbal and written in Spanish and English
• Sales-driven and motivated personality to achieve KPIs on a weekly / monthly / quarterly basis.
• Graduating with a Bachelor degree is compulsory.
• Ability to work in a fast-paced environment, multi-task with attention to detail and meet deadlines
• Able to work in a team and individually when need be

What we offer along the way:

• Competitive and attractive compensation
• Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses.
• Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
• Generous time off, including 21 days of annual leave and paid sick leave
• Education allowance for your children’s school and kindergarten fees
• Allowance for sports club memberships or other physical exercise activities
• Meal and transportation allowance
• A parking space near the office
• Relocation package (if applicable)

Your journey after applying:

1. First interview (30 minutes)
2. English test (30 minutes)
3. Cap Test (30 minutes)
4. Interview with the future manager (45 minutes)
5. Final interview (45 minutes)