Client Reporting Analyst

Job Posting End Date: February 06

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture
• Inclusion and diversity as a priority
• Performance Based Incentive Plans
• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments

*All the benefits listed above are subject to the terms of their individual Plans.

And that's just the beginning

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:

This is the first level in a three-level career path. This position is primarily responsible for providing basic reporting systems (automated and manual), processes, testing and project support for small to medium sized initiatives in the functional area. The role is also responsible for the analysis of lost time data to produce basic reporting and analysis packages that help National Client Group (NCG) customers gain insight into their disability and absence experience.

Principal Duties and Responsibilities

• Supports the effort to identify, research, and resolve client data analysis and reporting problems.
• Performs basic troubleshooting of reporting problems to determine root cause and proposes potential solutions.
• Has basic knowledge on how to monitor reporting systems & processes.
• Identifies and documents reporting change requests.
• Represents functional area on small to medium size projects to effectively communicate business needs.
• Assists in development and/or maintenance of training/help documentation, as well as documentation for existing processes.
• Builds knowledge on how to assess technical/process impact of making simple business changes.
• Executes testing for small to medium size initiatives for the functional area, including tracking and documenting testing results.
• Understands appropriate guidelines to achieve testing signoff.
• Performs basic situational business analysis/problem solving and/or implementation support for small to medium sized projects.
• Partners effectively with team members of the functional area as well as cross-functionally by building relationships with other functional areas and IT.
• Effectively articulates ideas and concepts through verbal and/or written communication.
• Looks for ways to improve existing simple processes the functional area owns/supports.
• Functions as a member of the business team and provides input into the strategic approach to the development of lost time reporting packages for NCG clients.
• Serves as a resource for extracting, maintaining, and storing basic Level 1 and Level 2 Health & Productivity (H&P) reporting packages.
• Implements tools and develops techniques (technical solutions) for measuring and reporting metrics for assigned areas; supports team in developing and running weekly, monthly and annual reports.
• Contributes to support for databases of performance metrics.
• Supports the development of business trend analysis and monitoring for key operating metrics.
• Provide support for operational and ad hoc client data analysis as well as customized reports for specific audiences.
• May work on larger initiatives in collaboration with senior team members

• May perform other duties as assigned.

Job Specifications

• Bachelor's degree or equivalent work experience
• 2+ years in reporting & analytics or other related area
• Solid business knowledge of the systems & processes the functional unit owns or supports
• Solid knowledge of the customers the functional area supports and the processes they follow
• Working knowledge of both project management and systems development methodology
• PC/Mainframe/applications experience, including BAS, NaviLink, and FINEOS
• Solid knowledge of MS Office (Word, Excel, Power Point)
• Solid negotiation skills
• Solid planning, organization, and time management skills
• Has personal initiative to set goals and tasks and follow through on them.

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$44,100.00-$77,100.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum