Client Resolution Specialist

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Account Development group under the U.S. Small Medium Enterprise (SME) is seeking an energetic and enthusiastic colleague to assist with Corporate and Business accounts in a Dynamic Portfolio in the USACG Resolution Team. The Resolution Team engages with unmanaged clients who seek/require Account Development support. This is an exciting opportunity to be a part of a team that works with many different business units to ensure our clients are receiving world-class support.

Primary Responsibilities:

• Manage incoming requests through inboxes for Corporate, Small Business and Commercial Industry segments.
• Engaging with clients for a myriad of requests and escalations (i.e.: Credit/fraud cases, line increases, product expansion requests, etc.)
• Navigate American Express processes and ecosystem to solve ad-hoc needs for Clients.

• Partner with business partners in Sales, Risk, Servicing, and other LOB's to deliver world-class support and coordinated Client treatment.

Qualifications and Skills:

• Strong business acumen with both Business and Corporate product expertise.
• Strong Client Relationship skills.
• A deep understanding of Blue Box values and ability to effectively establish relationships with internal partners.
• Outstanding problem-solving skills with a track record of driving pragmatic resolutions to complex issues.
• Proven ability to handle multiple priorities, work in a fast-paced environment and make decisions quickly while demonstrating flexibility, adaptability, and personal accountability.
• High achiever with entrepreneurial spirit.
• Excellent phone presence with strong will to win and positive/tenacious attitude.
• Strong personal excellence.
• Strong compliance record in prior positions.
• 2+ years of experience managing client escalations and/or relationship management skills.
• Prior consultative sales and account development experience, preferably in an outbound call environment.
• Must possess the ability to build and leverage relationships with internal colleagues and support personnel.
• Must excel in managing multiple tasks.
• Prior use of SalesForce.com and Inside Sales is a plus.

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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