Client Serv Rep I-S

What you'll do

100% WORK FROM HOME REMOTE OPPORTUNITY

H&R Block, the world's leader in tax preparation services, is looking for a Client Service Representative - Retail Retention - Seasonal. We offer shift differential pay for mid, evening and weekend shifts.

Associates are eligible for additional monthly and end of season incentives by exceeding performance standards. Details of both incentives to be provided during onboarding.

Day to Day you'll

The Client Service Representative - Retail Retention seasonal associate provides advanced client support by communicating via phone or email to resolve internal and external client concerns on behalf of the District Managers.

• Contact H & R Block Field Leadership and other related business units on behalf of external clients seeking resolution on escalated complaint cases.
• Research agent knowledgebase to address assigned escalated complaint cases from our Retail Clients
• Interpret clients' needs and identify practical solutions through detailed research, analysis, and independent decision making.
• Accurately document updates to the client complaint case
• Escalate client issues to other internal teams when necessary
• Provide insights to Leadership on trends with client issues
• Actively participate in routine 1-on-1 coaching sessions that focus on performance

• Handle additional tasks as business needs require.

Current Customer Service Schedules Available:

M, T, W, Th, F

9am-5:30pm CST

Compensation is $17.00 hourly

This information is posted pursuant to the Colorado Equal Pay for Equal Work Act to provide Colorado applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.

Successful candidates may be able to participate in one or more incentive opportunities, which could generate additional earnings in accordance with the terms of each plan

About H&R Block

H&R Block's purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it's all those things, and much more.

H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.

It would be even better if you also had

• Experience in customer service or financial services position, preferably in a large phone center
• Experience in an in-bound help desk environment preferred
• Prior experience with Microsoft Office, general computer software troubleshooting, and/or networking connectivity problems.

What you'll bring to the team

Education:

• High school diploma or equivalent

Work Experience:

• General computer navigation knowledge

Work-from-Home Requirements:

• Must have a place in your residence that would be suitable for taking phone calls or chats in an area you would consider to be secure
• Must have an outlet for laptop and monitors to be connected to
• Need to be able to have a wired internet connection (not WiFi) at home with minimum upload and download speeds of 15MBps (Internet Speed Test required)
• Must have a smart phone and be willing to install an RSA token as well as Microsoft Teams on it