Client Service Analyst

CAIS is building the first truly open marketplace for alternative investments, where financial advisors and asset managers engage and transact directly on a massive scale. CAIS provides financial advisors with a broad selection of alternative investment strategies, including hedge funds, private equity, private credit, real estate, digital assets, and structured notes; thus, allowing them to capitalize on opportunities and/or withstand ever-changing markets. Additionally, CAIS provides an industry leading learning system, CAIS IQ, that helps advisors learn faster, remember longer, and improve client outcomes. 

We are seeking a highly organized, detail-oriented Client Service Analyst to join the Client Service team at CAIS. The ideal candidate will be a positive self-starter with excellent Excel skills and great attention to detail. The ideal candidate works well under pressure and has a proven track record of working remotely with little supervision. This is a great opportunity to gain unique exposure within the central Client Service team, with a path to a client-facing role as a Client Service Associate, in a fast-paced FinTech firm in the Alternative Investments space.

Responsibilities

• Review, process, and analyze alternative investment trades, including subscriptions, redemptions, and transfers
• Aggregate, compile, and normalize large sets of hedge fund and private equity investor data
• Preparation of daily, monthly, and quarterly upload files for Client Reporting database
• Ensure data integrity for all standardized and customizable reporting
• Data input, reconciliation, and management of our CRM system, Salesforce
• Research and obtain further information for incomplete documents
• Automate and analyze subscription, transfer, and redemption documents
• Maintain and update documents hosted on the CAIS portal
• Liaise and develop relationships with custodians, third party administrators, and other vendors
• Resolve and implement scalable solutions for various external parties, including custodians, third party administrators, and other vendors
• Resolve data reporting system issues and exercise judgment to escalate issues to senior team members as needed
• Assist in the development of efficient processes and procedures working with the technology team to automate workflow as well as gain in-depth understanding of technology and operational workflow across multiple product lines
• Develop, implement, and maintain operating procedures
• Ensure timely deliverables of all reports
• Help define and drive scalable solutions across all business lines, including alternative investments and capital markets
• Additional responsibilities to be determined based on capacity, skill, and interest

Qualifications

• Bachelor’s degree in economics, finance or a related discipline preferred
• 1-2 years of financial service industry experience within the Alternative Investment space (Hedge Fund, Private Equity, Private Credit, Real Estate, etc.)
• Advanced skills in Microsoft Suite, specifically Excel VLOOKUP, Pivot Tables, VBA, and Macros
• Strong organizational, multitasking, and time management skills
• Highly organized self-starter with experience coordinating multiple competing priorities in a fast-paced environment