Client Service Analyst

As a Client Service Analyst within the Global Client Support team, you will be responsible for servicing clients and acting as a liaison with internal operational groups. You will ensure client transactional inquiries are serviced timely and seamlessly. You will leverage your expertise in core cash product offerings to support client inquiries and use Artificial Intelligence to expedite transactional inquiries. You will also partner closely with CSAMs to deliver a best in class experience. This role provides an opportunity to develop, maintain, and broaden partnerships with clients (internal and external), and to take ownership of inquiry resolution end to end.

Job Responsibilities:

• Understanding clients relationships with the bank.
• Developing, maintaining, and broadening partnerships with Clients (internal and external).
• Take ownership of inquiry resolution end to end and ensure all complaints are escalated appropriately, leveraging the client tier service differentiation.
• Resolving external and internal inquiries pertaining to J.P. Morgan's Wholesale Payments core cash products and tracking and monitoring inquiries via an Inquiry Management tool.
• Liaising with other functions to ensure Clients receive satisfactory resolution in a timely manner.
• Delivering value added solutions to clients, identifying and promoting service improvement, efficiencies and opportunities.
• Proactively coordinate with Service and other internal groups for additional support that may be needed to resolve client inquiries
• Promoting best practice sharing with Dedicated Service, and participating in and supporting Client Experience improvement initiatives.
• Recognizing non-standard service provisions as requested by clients and highlight as sales opportunities.
• Investigate and inform senior management of potential processes that could reduce exposure. (i.e., formatting issues, inconsistent procedure interpretation among service centers, incorrect processes, etc.)
• Identified candidate will be an individual contributor.

Required qualifications, capabilities and skills:

• At least 3 years experience in client service, sales, operations, or institutional and corporate client business knowledge.
• Communication skills -excellent oral and written business communication skills, as well as, ability to present information clearly and concisely.
• Proven interpersonal effectiveness, ability to build relationships and influence others to achieve the desired outcome.
• Capability to determine priorities and maintain a balanced work approach to achieve business objectives and goals.
• Proficient with Microsoft office applications

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.