Client Service Associate

We're Apogee. Nice to meet you. At our core, we're an IT-services organization focusing on higher education. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, and class-selecting students by providing IT infrastructure that meets today's needs technology-savvy generation.

We work hard, celebrate success, and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.

Position Overview

The Client Service Associate is essential to Apogee's Client Operations team, coordinating the support side of our client relationship. This position requires a well-organized, service-minded individual with good interpersonal skills and attention to detail. You will provide stewardship to client tickets and communicate with Apogee's internal teams to ultimately deliver a resolution. Someone with solid task management and heavy customer service skills would excel in this role.

Apogee is a technology company, so your ability to pick up on our business and product offerings is a must. This role is designed to grow and career path into account management or business development.

This role is a remote WFH position, and our selected candidate will live in the Southeast region of the US.

Regular Work Activities

• Provide stewardship to client tickets and coordinate with Apogee's internal teams to ultimately deliver a resolution
• Communicate (using various methods) with internal support teams assigned to client ticket
• Information management using systems and applications
• Provide supporting activities (report generation, analysis) as needed for the department
• Contribute to client retention by providing solid customer service to clients
• Build positive relationships with Apogee employees
• Participate in various meetings with internal and external groups, contribute to continuous process improvement

Requirements

• Excellent computer skills and technical aptitude for learning department software (NetSuite, ServiceNow, and Salesforce)
• Preferred experience as an intern in a sales or marketing department during undergrad

Benefits

Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better so here is what we are offering:

• An attractive salary
• Health insurance plan including Health Savings Account matching program
• Monthly technology stipend
• Engineering and Technical teams receive cash bonuses for obtaining certifications
• Maternity and Paternity leave
• Peer recognition program
• Career development programs

Diversity Commitment Statement

At Apogee, we believe education is a doorway to a fair and just society. Within our own walls, we stand committed to creating a healthy culture of diversity and inclusion, empowering one another as advocates for an inclusive workplace, and doing so transparently. Apogee employees founded three employee-led groups in 2020 including Diversity and Inclusion, Civic Awareness, and Apogee Veterans.

Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources, [email protected].