Client Service Consultant II

Description and Requirements
Role Value Proposition:
You will become a member of the South Customer Unit in National Accounts. The South CU is a diverse team of every background working together to deliver world class customer service to our premiere National Account customers.
This role, for a Client Service Consultant, will deliver exceptional customer service, serve as a liaison between clients and MetLife internal departments, resolve client inquires and develop and maintain proficiency in the following core skill areas: account and project management, problem resolution, implementation and customer service.
Key Responsibilities:

• Overall accountability for day-to-day support of multiple clients.
• Prepares and completes more complex accounting processes, calculations and reports.
• Primary contact for a large number of clients or a medium to large distribution channel
• Performs other duties as assigned or required.
• Responsible for key clients. Participates in new client implementations

Essential Business Experience and Technical Skills:
Required:

• 3+ years related experience
• High School diploma

Preferred:

• Bachelor's degree
• 5+ years related experience
• Strong customer satisfaction focus
• Strong organizational and communication skills
• Experience working within Microsoft Office, especially Excel

Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
#BI-Hybrid