Client Service Implementation Consultant

Job Type
Full-time
Description
Paylocity is a cloud-based software company that creates customized HR solutions for small to mid-sized organizations. Our workplace enhances communication and enables employees to connect, collaborate, and create from anywhere. Our award-winning culture ensures everyone has a voice and feels truly welcome. Join Paylocity as we shape the future of technology and the workplace!
We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.
Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!
Position Overview
Our Client Service (Emerging Market) Implementation Consultant supports our small business client needs by configuring their applications accordingly. This opportunity promotes the opportunity to join Paylocity and build the foundation around our suite of products. The Emerging Market Implementation Consultant (EMIC) will provide first level support to our clients by facilitating training and payroll processing support until their transition to our Client Services team. This is a fast paced, high-volume environment, time management and the ability to successfully manage multiple clients in different stages is required. Paylocity is committed to providing our clients with a high level of service; this position is responsible for maintaining this commitment within our Implementation area.
Location: Schaumburg, IL
Reports To: Implementation Leadership
Responsibilities

• Successful facilitation of client calls
• Provide a positive client experience
• Facilitate the entry of prior provider payroll data to the Paylocity application
• Educate the client on how to navigate Paylocity's suite of applications to efficiently process payroll
• Collaborate internally between the client and other Paylocity partners as needed
• Perform quality assurance tasks to ensure accuracy of all work
• Responsible for a seamless onboarding experience for our small business clients
• Ability to seamlessly maneuver multiple screens/tabs, while accessing databases and accurately entering information
• Travel up to 5% required
• All other duties as assigned

Requirements

• High School Diploma
• Minimum one year demonstrated customer or client service experience
• Customer service focused with the ability to develop strong and trusted relationships
• Intermediate Computer skills: ability to effortlessly maneuver multiple screens/tabs and databases
• Familiarity and comfort with web-based
• Strong MS Office skills, especially with Excel
• Willingness to perform a wide variety of tasks and projects
• Ability to effectively problem solve and provide quick resolution utilizing Paylocity resources

Additional Skills

• Excellent and accurate written and verbal communication skills
• Strong analytical skills, attention to detail, organizational skills, and time management
• Ability to work in a fast-paced ever-changing environment

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.
We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [email protected].