Client Service Leader (Consumer)

We are seeking a Client Service Leader to join our growing Consumer Business Unit. This role is responsible for building and nurturing relationships with our clients, ensuring client satisfaction, expanding accounts and opportunities, and improving client retention. The ideal candidate is a strong strategic thinker who shares our passion for innovation. Deep experience with consumer brands, specifically within consumer goods and services, travel and hospitality, retail strongly preferred.

Role and Responsibilities

• Oversee the daily activities of key accounts (comprised of approximately $4-6MM in annual revenue), with a focus on driving organic growth and building long-term relationships 
• Serve as the key liaison between Bounteous and our clients 
• Develop and manage strategic account management plans that establish relationships enterprise-wide, identify and mitigate threats, uncover opportunities, and raise Bounteous’ strategic role within client organizations
• Intimately understand the client’s brand and objectives
• Serve as a client partner and advocate; articulate and hold the full-range of client concerns 
• Lead new Statement of Work kickoffs and customer on-boarding processes with internal stakeholders and systems
• Facilitate and execute contracts and agreements
• Ensure proper collections through close review and reconciliation
• Develop, coordinate, and implement strategic digital initiatives
• Benchmark state-of-the-art practices; influence profit and service improvements
• Partner with clients and internal teams to create creative, rich, relevant customer experiences that drive results 
• Drive the decision-making process; direct clients and internal teams towards the best solutions
• Understand the scope of programs as defined by the business requirements and budget process
• Participate in key planning milestones; serve as a guide to the design and development teams from initiation through execution and completion
• Develop and prepare client scorecards and dashboards to demonstrate high-level results and trends
• Provide clients with relevant and actionable reporting, analytics, and consultation 
• Assist in pitch, closing, and negotiating contracts

Preferred Qualifications

• 7+ years of client service, digital marketing, or account management experience
• 4+ years of experience supporting clients or business in the consumer packaged goods industry, specifically within consumer goods and services, travel and hospitality, retail strongly preferred
• Experience supporting clients or business leveraging Adobe, Salesforce, and/or Drupal strongly preferred; other platforms a plus
• Experience leading and operating in a matrixed organization
• Proven ability to manage multiple projects in an ever-changing environment
• Excellent verbal and written communication skills
• Proven ability to manage multiple projects in an ever-changing environment
• Outstanding listening and presentation skills
• Strong conflict resolution and negotiation skills
• Strong communicator with all levels of leadership, management, and staff to achieve desired outcomes and build strong alliances and relationships 
• Proven experience delivering client-focused solutions to support their goals
• BA/BS degree or equivalent consulting agency experience preferred

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Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply.

Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.

In addition, you have the opportunity to participate in several Team Member Networks, sometimes referred to as employee resource groups (ERGs), that host space with individuals with shared identities, interests, and passions. Our Team Member Networks celebrate communities of color, life as a working parent or caregiver, the 2SLGBTQIA+ community, wellbeing, and more. Regardless of your respective identity, there are various avenues we involve team members in the Bounteous community.

Bounteous is willing to sponsor eligible candidates for employment visas.

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