Client Service Manager

At Digital Turbine, we make mobile advertising experiences more meaningful and rewarding for users, app publishers and advertisers - intelligently connecting people in more ways, across more devices. We provide app publishers and advertisers with powerful ads and experiences that captivate consumers, fuel performance, and help telecoms and OEM’s supercharge awareness, acquisition, and monetisation. In a rapidly evolving industry, we are constantly innovating and creating better paths of discovery to connect consumers, publishers, and advertisers across the mobile ecosystem. Digital Turbine is looking for a Client Services Manager to work on our global Brand team. The perfect candidate is a team player who's hungry to learn and grow their skill sets as well as pick up new ones on the fly. This Client Services Manager will be based in London supporting UK customers and reporting to our regional Client Services lead.

about the role:

• The purpose of this role is to support the UK Brand Client Services Team with client reporting, proposal plan creation, custom app list creation, post-campaign analysis, activation, etc.
• Accountable for completing requests accurately & meet deadlines
• Assist in managing multiple client campaigns & ensure a successful launch, delivery, and performance. This includes but not limited to:
• Managing throughout the pre-launch process: asset collection, creative build, client kick off calls, etc.
• Post-campaign launch duties: client reporting and optimisation recommendations
• Identifying potential upsell/incremental opportunities.
• Provide outstanding customer support to clients
• Work collaboratively with other departments i.e. creative, billing, sales, etc.
• Activation of campaigns i.e. setting up programmatic deals, setting up managed campaigns, troubleshooting
• Ongoing campaign monitoring and optimisation
• Understanding of ad tags, third party tracking.

about you:

• BA/BS required (Business, Economics, Analytics, and Marketing preferred)
• 2-4 years’ experience in Digital Media at an agency, publisher or Ad Tech company
• Programmatic Advertising knowledge, required
• Experience with The Trade Desk or DV360, required
• Ability to analyse data to pull out trends
• Experience in Microsoft Suite products
• Strong attention to detail and organisation skills
• Able to multitask and work well under pressure.
• Self starter
• Positive attitude, energetic, with sense of humour

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