Client Service Partner - Salesforce Account

About Slalom and the role of the Salesforce Client Service Partner

At Slalom, personal connection meets global scale. Our vision is to enable a world in which everyone loves their work and life. We help organizations of all kinds redefine what's possible, give shape to the future-and get there. The Client Service Partner is responsible for putting the customer first. They do this by deeply understanding their purpose, strategies, objectives, environment, and industry and proactively identifying, developing and delivering opportunities with Slalom teams.

Primary Objective of the Salesforce Client Service Partner: Strategic and sustainable growth of our sell-to relationship representing Slalom's services, setting strategic growth direction, developing deep and trusted client relationships, delivering solutions, leading/coaching and influencing teams, driving sales, and leading account management and operations. You will be responsible for leading the growth of the account, including revenue, margin, customer love and employee experience. You will partner with our expansive and successful sell-with organization to help Salesforce and their customers successfully dream bigger and move faster.

What You'll Do:

Grow Slalom

• Cast a mid- and long-term vision. Develop and execute a multi-year strategic vision of the account. Drive immediate actions to mobilize and realize said vision. Maintain full understanding of customer priorities, performance and drivers.
• Drive a profitable business. Amplify and accelerate Slalom's footprint within Salesforce
  • Drive YoY sustainable revenue growth based out of headquarters,
  • Expand into new lines of business and eventually geographies,
  • Run a profitable account including margins improvements that support Slalom's goals
• Create strong, sustaining relationships. Develop and socialize the account relationship map. Create and maintain high trust relationships with VP and C-level clients across BUs & geographies. Make connections across Salesforce's business and within Slalom to bring the best of Slalom to Salesforce.
  • Establish your personal network of Salesforce customers - leading the way for Slalom
  • Drive most valuable customer (MVC) efforts
  • Understand and effectively leverage the Slalom network of local markets, global teams and alliance partnerships
  • Align and team with our Salesforce sell-with leadership
  • Engage Slalom executive team with Salesforce leadership
• Create governance process. Includes decision making, standard account processes, purchasing/selling cycles. Understand and maximize the ways of working, purchasing. Communicate and educate about these processes to stakeholders inside Slalom
• Feedback on partnership. Own the Customer Love approach proactively and manage to the results including receiving and actioning the feedback received

• Drive business development with the proper information, tools, and subject matter expertise to identify, qualify, solution and sell engagements that support client goals and bring meaningful work to Slalom consultants
• Share success stories publish internally and externally (where permissible) customer stories

Deliver Exceptionally
• Serve as the "face" of Slalom evangelize Slalom inside Salesforce through our success stories, our point of view and capabilities. Be known across Salesforce for adding value in every interaction.
• Prioritize meaningful work. Work to understand the personal/industry definition of MW, grow the account in that direction, to create opportunities for our people to grow, develop and experience Love of Work
• Accountable for Love of Work score at the account level
• Accountable for Delivery Excellence. Provide oversight and governance of sold Client/Account Management projects
• Participate directly in strategic delivery roles resulting in executive guidance, customer relationships and personal utilization according to job title.
• Act as primary escalation point when delivery issues arise; partner with sponsoring market GM as needed to resolve escalations
• Lead with full suite of solutions. Be intentional on the work we want to have including focus on solutions (cross-capability, practice) and lead with industry benchmarking, trends
• Responsible for managing all Slalom processes to serve your client including, MSA and/or rate card negotiations, staffing, currency translation,
• Support the team day-to-day but also manage strategically

Lead
• Serve as the "face" of the account. For all impacted teams and markets inside of Slalom, share the vision of the account, your expertise in our client's objectives and promote interest and commitment delivering at the highest level for our client
• Set intentional vision. Cast the global account strategy and goals; obtain buy in from stakeholders on strategic direction
• Build a high performing account team. Success comes from mobilizing a team of practice, account and sales leaders to work together to reach goals.
• Creating a sense of community. Across the markets, drive community connection account through vision, operations, town halls, team events, opportunities to collaborate across Slalom teams
• Leader of leaders. Coach Client Service, Capability, Sales, Alliance, consultant delivery teams. Attract, hire, develop and retain the people of Slalom.
• Partner with Sales. Partner with sales executives to contextualize every action and sales motions
• Partner with Alliances. Define needs and plays that inform Alliance/partner channel needs and motions
• Communicate results, progress, areas of improvement to stakeholders (local market leaders, global team leaders) on a regular cadence; educate on trends and themes as they develop across the account

Grow Expertise

• Relentlessly drive understanding of context & client strategy. Deeply understand your Salesforce's business, such that you can effectively partner with your clients to influence strategic direction and identify ways Slalom can help them achieve business objectives. Be an insider at Salesforce.

• Amplify the industry perspective. This includes industry specific skills, technologies and community that are required to be successful on that account
• Make strategic investments. Make decisions to grow and develop the account/industry with accountability for the ROI on those investments

Who you are:

• You have deep experience in and understand the Salesforce platform and its value for customers. You can articulate the current priorities for Salesforce
• You have relationships and connections at Salesforce and understand their culture, ways of working and buying
• You have 1-3 years of experience inside Salesforce either as an employee or as a vendor
• You are a player (driving your own book of business) and a coach (leading others to drive their book of business)
• You are effective at engaging the customer in a hybrid manner effectively using in-person and remote/asynchronous methods and tools appropriately
• You are a leader of leaders
• You demonstrate a growth mindset
• You demonstrate a bias for action
• You are willing to travel to meet customers and delivery teams
• Minimum 12+ years of account/delivery management experience.
• Prior experience in a senior leadership role in a consulting environment
• Previous P&L responsibilities
• Excellent negotiation, conflict management, problem solving and decision-making skills
• Prior experience meeting and exceeding revenue targets of similar size

About Us

Slalom is a modern consulting firm focused on strategy, technology, and business transformation. In 40 markets around the world, Slalom'steams have autonomy to move fast and do what's right. They are backed byregional innovation hubs, a global culture of collaboration, and partnerships with the world's top technology providers. Founded in 2001 and headquartered in Seattle, Slalom has organically grown to over 9,000 employees. Slalom has been named one of Fortune's 100 Best Companies to Work For five years running and is regularly recognized byemployees as a best place to work. Learn more at slalom.com.

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include: meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer additional benefits such as a yearly $350 reimbursement account for any well-being related expenses as well as discounted home, auto, and pet insurance. For recruiters posting internal and external jobs in Colorado - to comply with State law, benefit and pay ranges must disclosed within the job postings. Please change the above US benefit statement to include pay range. Please refer to Slalom comp ranges for the role you are posting; however, if you have a more specific target salary range for your role you can include this range.

Slalom is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veterans status, or any other characteristic protected by federal, state, or local laws, and will not be discriminated against on the basis of disability.

#mh-01

#mh-02