Client Service Specialist

Moody's is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don't meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

At Moody's, we're taking action. We're hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We're educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity

• Maintain strong relationships with clients by providing exceptional support
• Address product, data and technical questions via email and phone for KYC products
• Investigate root cause of issues and share findings with product and technology teams
• Onboard new clients, completing account configuration and training
• Deliver training on KYC's suite of products for clients and prospects via webinar
• Collaborate with data, technology, product and operations teams to resolve issues and eliminate client pain points and inefficiencies,
• Share knowledge and customer feedback with stakeholders including product and technology to identify product enhancements and performance enhancement opportunities
• Provide in-depth education and assistance on product features, functionality and the product technical architecture.
• Support clients on the use of our industry leading KYC products in a courteous, professional, accurate and timely manner via web, email, telephone, and in person.
• Communicate effectively and develop excellent working relationships with colleagues within Client Service and in partner teams such as Engineering, Research, etc.
• Provide constructive feedback to the sales and training groups regarding client needs and opportunities.
• Identify, capture, and channel client feedback on product features and functionality to our Product Managers.

Qualifications:

• 3 years of work experience in a service-based B2B environment
• Strong technical problem solving skills
• Ability to adapt to constantly changing product developments and become a 'go-to' person for customers and colleagues
• Positive attitude with a passion for delivering exceptional service
• Demonstrate exceptional presentation skills and professional etiquette when interfacing with customers
• The drive to be part of a winning team
• Excellent verbal and written communication
• High level of accuracy and attention to detail
• Effective time manager who can prioritize and organize work independently
• Able to work under pressure in a fast-paced environment and maintain sense of humour
• Self-starter with a solid ability to work independently as well as with a team.
• Experience working with Microsoft products, specifically Outlook, PowerPoint and Excel

#LI-Hybrid

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee's tenure with Moody's.