Client Service Specialist - Sales

Title: Implementation Specialist

Location: Mason OH, Hybrid - 2 days in office

Pay: $25/Hr.

Contract: 4 Months Initially.

Job ID: 14419561

Job Description:
The Implementation Specialist is responsible for new and existing client implementations for SMB (Small, Mid-Market Business) clients. The high-volume SMB Implementation model is mainly focused on clients with simple to moderate administrative needs managed through either an automated or manual installation approach.

• Responsible for execution of client implementations including effectively managing project timeline to ensure on-time completion of deliverables and deployment for plan effective date.
• Main client/broker contact during the end-to-end implementation process and as a liaison between key client/broker contacts and cross-functional departments.
• Complies with EyeMed Standards of Administration and processes as defined by functional areas.
• Responsible for meeting deadlines as defined by various functional areas.
• Responsible for providing complete and timely communication and reporting to Manager related to implementations in process, including project status, progress on key deliverables and outstanding issues being worked or potential risks.
• Responsible for data entry and tracking of group implementations using Project Plan tool.
• Effectively communicates details of group implementation to account service owner at completion of implementation.

Basic Qualifications

• Bachelor’s degree or equivalent experience
• 2+ years of experience in Client Operations, Client/Customer Support or Client Implementations
• Experience with high-volume request management
• Strong verbal and written communication skills across functional lines including Sales, Operational teams, and externally with Clients.
• Solid knowledge of Microsoft Word, Excel, Outlook and SAP or other CRM applications
• Works constructively under pressure in higher-volume environment.

About Us:

Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.

IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility