Client Services Account Coordinator

Description

Client Services Account Coordinator

Location: Virginia Beach, VA

Department: Global Client Services

Job Type: Full-Time

Shift: Mon-Fri 8:15AM-5PM; Essential Personnel

Clinical Classification: Non-Clinical

LifeNet Health is searching for talented individuals who will embrace our mission of saving lives, restoring health, and giving hope.

LifeNet Health, headquartered in Virginia Beach, Virginia, is the largest nonprofit organ procurement organization ("OPO") and tissue processor in the United States, as well as a leading innovator in tissue engineering and regenerative medicine. Our goal is to improve the quality of human life through the provision of organs, tissues and cells for transplantation; to provide innovation in the fields of bio-implants, regenerative medicine and research; and, to serve the community with educational and support services that enhance the donation process. LifeNet Health has over 1200 employees and has a growing global presence.

How you will contribute to LifeNet Health's success:

As the Client Services Account Coordinator, you will provide customer service and administrative support for LifeNet Health's internal and external customers, partners, and other clients. Receive and coordinate consignment, special fee and other special requests. Manage collections efforts for their assigned region. Provide customer service and technical support to client and potential clients striving for the highest level of customer satisfaction and loyalty.

What you'll do:

• Manages and coordinates all regional audits, all billing issues; coordinates and resolves all customer service complaints with their region.
• Processes and coordinates necessary customer transactions (such as, but not limited to orders, billing returns and consignment orders.)
• Manages and coordinates all regional requests for consignment and special pricing with the Sales Administration Group.
• Works closely with LifeNet's internal and external customers and alliance partners by providing support and feedback regarding clients in their region.
• Maintains a working knowledge and staying up to date on all LifeNet Health allografts and associated knowledge of LifeNet Health's alliance partnerships.
• Provides back-up phone support within the department as needed.
• Rotates weekly on call responsibilities involving emergency orders and customer service issues.
• Maintains a working knowledge of tissue banking principles including procurement, processing, and application techniques.

What you'll bring (Minimum Requirements):

• High School Diploma or GED
• 3 years of customer service experience in a call center, customer service department or allied health organization

These would be nice too (Knowledge Skills and Abilities):

• Proficient in Microsoft Office (e.g., MS Outlook, Word, Excel)
• Able to relay relevant information either by verbal or written expression
• Able to perform tasks thoroughly and with care; checks work to ensure accuracy and completeness

Why work at LifeNet Health?

We have a fierce drive for our mission of Saving Lives, Restoring Health, and Giving Hope. You won't find another company with a culture as strong as ours.

• 403(b) and Profit Sharing Plan
• Affordable medical, dental, and vision coverage
• Corporate sponsored events for employees
• Work-life balance with generous paid time off to include vacation time, sick time, and paid holidays
• Tuition reimbursement
• Personal career, skill, and leadership development opportunities
• Wellness Program (gym reimbursement, monthly wellness webinars, mental health toolkit, financial resources, and much more)
• Employee Assistance Program (EAP) for employees and members of their household
• Dedicated and passionate co-workers

We are proud to be an EEO/AA employer EOE/M/F/Disability/Vet. We maintain a drug-free workplace and perform pre-employment substance abuse testing.