Client Services Analyst

The Client Services Analyst position at Baker Hill Solutions will provide superior software support to our external clients in a high energy, fast paced, and team-oriented environment. An ideal candidate will thrive using their technical and problem-solving skills to work efficiently, accurately and courteously with team members and clients to offer best possible solutions in a timely manner.

Essential Function

• Provide answers and resolves problems for clients via phone, email, or online for Baker Hill software products, including testing, troubleshooting, and implementing necessary configuration changes and updates.
• Partners with clients to provide insight, analysis, and solutions to business problems.
• Actively collaborate with other team members and develops strong working relationships with clients, service/sales team, and other key stakeholders.
• Manage multiple priorities daily from both external and internal clients in a professional and timely manner.
• Monitor accuracy and completeness of all assigned tasks.
• Facilitate the transfer of technical information to potentially non-technical clients.
• Driving client satisfaction by proactively managing, troubleshooting & delivering technical information via phone, online, on-site. This position requires superior interpersonal communication with clients, technical resources, professional services, sales and management.

Requirements

• BA/BS Preferred in Information Systems, Programming, and/or Database Analytics
• Must be an expert problem solver with proven experience in data, information systems, client facing roles, with strong communication and support skills
• Superior technical problem identification and resolution skills.
• Highly dependable in delivering effective issue resolution and user technical support utilizing various system software and tools.
• High-level process knowledge and technical skills relating to software development; networking and database management; database administration; SQL programming; application design and development specification documentation; direct client contact and communication; product sales demonstration; and product requirements documentation.
• This person will work to become a product expert across all Baker Hill product lines.
• Self-starter and self-directed. This candidate will work collaboratively with other internal and external stakeholders.
• Excellent organizational and time management skill and can work with minimal supervision.
• Superior oral and written communication skills.
• Critical qualities to success in this position includes: self-starter, leader, takes initiative, independent worker, believes in continuous learning; and has special attention to detail.
• Banking industry knowledge preferred.