Client Services and System Administration

Job Summary 

This is a hybrid IT role supporting IT client services and system administration.  For client services, you will handle tickets and make sure end users’ requests and incidents are addressed timely.  As a system administrator you will be responsible for the effective and efficient management, maintenance, and support of an organization's IT infrastructure. This position plays a critical role in optimizing IT resources, troubleshooting issues, and implementing solutions to enhance overall system performance and reliability. 

Key Responsibilities: 

System Installation and Configuration 

• Install, configure, and maintain server hardware, operating systems, and software applications. 
• Ensure proper integration and compatibility of new systems with existing infrastructure. 
• Configure and maintain Windows Server, RHEL, CentOS, NIS, and EDA tools simulation environment. 

Network Administration 

• Monitor network performance, troubleshoot connectivity issues, and implement necessary adjustments. 
• Manage network devices, such as Cisco Meraki routers and switches, Palo Alto Network firewalls and VPN. 

Security and Data Protection 

• Implement and maintain security measures to protect systems, networks, and data. 
• Conduct regular security audits and updates to mitigate vulnerabilities. 
• Deploy and maintain SSO/MFA, MDM and end-point protection systems such as Okta, Intune, Crowdstrike, Proofpoint, ABM, etc. 

Backup and Disaster Recovery 

• Manage backup and recovery to safeguard critical data. 
• Test and update disaster recovery plans to ensure business continuity in the event of system failures. 
• Maintain data backup systems such as NetVault, Druva, and Veeam 

Patch Management 

• Monitor and apply software updates, patches, and security fixes to maintain system integrity using ManageEngine. 
• Schedule and execute maintenance tasks to minimize downtime. 

Monitoring and Performance Optimization 

• Monitor system performance, analyze logs, and implement solutions to optimize efficiency with systems such as ManageEngine and Zabbix 
• Identify and address potential bottlenecks or areas of improvement. 

User Support 

• Provide technical support to end-users, addressing hardware and software issues. 
• Assist in the on-boarding and off-boarding process for employees, managing user accounts and access permissions. 

 Documentation 

• Maintain comprehensive documentation for system configurations, procedures, and troubleshooting steps. 
• Keep records of hardware and software licenses to ensure compliance. 

Collaboration and Communication 

• Collaborate with other IT professionals and departments to support cross-functional projects. 
• Communicate technical information effectively to non-technical stakeholders. 

Qualifications: 

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). 
• Proven experience as an IT Systems Administrator or similar role with 5 or more years of experience 
• Excellent problem-solving and troubleshooting skills. 
• Willingness to work tickets and support end users’ requests and incidents.
• Effective communication and interpersonal skills. 

Candidate must have knowledge and practical experience in the followings:

• Microsoft solutions (Windows Server, Active Directory, O365, IIS, Sharepoint, etc)
• Linux, Apache, NIS
• Netapp storage, Druva, Veeam
• Palo Alto firewall, VPN
• Okta, SSO, SAML, MFA
• Cisco Meraki switches and access points; networking protocols and troubleshooting
• Collaboration tools (Slack, Smartsheet, Zoom)
• Endpoint management and protection solutions (Crowdstrike, Intune, JamF, ManageEngine)