Client Services Associate

Our client’s success is our success.  By helping our clients achieve their goals while leveraging Mintel, we will continue to preserve our long-standing relationships and penetrate more areas of their business allowing us to more broadly demonstrate our value.

The focus of this position will be to assist with external and internal clients in both a customer service and top-line technical support capacity. This position is responsible for fielding incoming calls and e-mails from our clients, as well as assisting our sales colleagues with various client-related administrative tasks. In addition, this person will work with existing clients across all industries providing solutions to ad-hoc requests that are not considered to be custom work. Client Support employees are seen as experts on all Mintel databases, knowledgeable of their respective business interests and, above all, extremely professional.

This role will be required to report to our US headquarters office in Chicago, working a hybrid schedule with the preference of one day onsite per week. We require the individual to have eligible working rights in the United States. Interviews and onboarding are currently being conducted virtually.      

What You Will Be Doing:

• Fielding client and prospect phone or e-mail inquiries regarding Mintel products in the following areas of business and website functionality including log-in issues, searching, reporting, basic site navigation, and lead processing / referrals
• Assisting Account Mangers and Salespeople on special client-related projects which may include phone and Web-Ex training, key client ROI strengthening projects, and building user lists for existing accounts
• Assisting Account Managers, Salespeople and Executives with some day-to-day administrative duties like contract processing in Salesforce.com, sales summaries, and usage reporting
• Managing a small portfolio of lower spending clients to maintain relationships, drive engagement and secure renewals
• Assisting in the strategy, development and deployment of our sales processes and procedures as related to our CRM, Portal, Email Marketing and Usage sites
• Capturing all customer interaction in our CRM (salesforce.com)

We Are Looking for People Who Are:

While we may have a wish list, we are always open to looking at different profiles for our roles, so please don’t hesitate in applying even if your experience does not check all of the boxes. We believe there is no one perfect resume for a role, but there is a perfect candidate for us, and that could be you.

• Client-obsessed: You are passionate about client service and you are driven to help your clients achieve success.
• People Smart: You are able to easily adapt to different personalities and levels within an organization. 
• Committed to personal growth: You are committed to continuous learning and growth, constantly pushing yourself outside of your comfort zone to develop your skillset.
• Commercially-minded: You are easily able to identify potential growth opportunities and you can comfortably and enthusiastically pitch our suite of products if prompted.
• Naturally curious: You are naturally curious and great at navigating client conversations, asking second and third level questions to get at the heart of clients’ challenges and goals.
• Humble: You are humble, yet confident. You willingly admit when you need help, and you know how and when to utilize the resources and people around you. You are also willing to share your own knowledge for the benefit of the team.
• Self-Directed: You take initiative to solve problems and uncover opportunities, and you are eager to take ownership and accountability for the success of your client portfolio.
• Great communicator: You have extremely polished verbal and written communication skills, and can adapt your communication style to suit each client and internal business partner.
• Tech-savvy: You are able to find creative ways to help clients digest and derive insights from large sets of data. 

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

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