Client Services Associate

ABOUT THE ROLE

Galileo is looking for a proactive and organized Client Services Associate, to help us ensure operational excellence across key strategic partnerships with health plan and health system partners. We are looking for someone who can roll up their sleeves to track and monitor KPIs, and work cross-functionally with Galileo teams to exceed our partners expectations.

Here’s what you’ll do:

• Leverage cross-functional relationships across internal Galileo teams (Product, Marketing, Insights, Data Engineering, Finance, RCM, Business Development/Sales, and Ops) to support clients on an ongoing basis, including collateral development, responses to general inquiries, standardized reporting, and issue management
• Track and monitor KPIs by partnering with key external and internal stakeholders 
• Identify and unblock key operational, administrative, and clinical challenges to help us meet our goals 
• Develop presentations, reports, and other materials to support client engagements and internal initiatives
• Support senior team members by managing specific project tasks and deliverables  

ABOUT YOU

We would love to hear from you if you have the following or equivalent experience:

• 2-4 years of total work experience, with at least 1 year in healthcare consulting, investing, corporate strategy, or a similar role
• Experience working with health systems, payers, and/or provider groups 
• Demonstrated ability to manage multiple projects and prioritize tasks effectively
• Strong communication, interpersonal skills, and ability to maintain customer focus
• Proficiency in data analysis and storytelling using visualization tools (e.g., Excel, PowerPoint, Tableau)