Client Services Associate

MarketAxess is a FinTech company and component of the S&P 500.  We are a leading provider of global fixed income trading platforms, data, and post-trade solutions. 

The fixed-income markets represent an enormous global marketplace, where only a fraction of average daily trade volume occurs electronically. Believe it or not, most fixed-income trades are still executed via phone or blotter, providing us with a significant opportunity for disruption and future growth. 

We believe this market is ripe for disruption and have created a proprietary electronic platform that connects the world’s most influential financial institutions to the world’s largest capital market.  Since 2015, MarketAxess has grown from roughly 300 employees to approximately 700 with offices across seven countries and annual revenue has more than doubled.  We’re excited about the growth opportunities ahead and have built a fast-paced, collaborative, environment where all employees are empowered to make a material impact.  We hope you’ll come join us!

Job Description

The Client Services Associate will provide a central first-line Client Service and Operational Support function for our institutional clients. It is imperative that the Client Services Associate ensures the clients' operational and onboarding requirements are met. There is an additional focus on trading system functionalities, trading protocols and client satisfaction.

What You’ll Do

• Support Broker/Dealers and investor clients on the MarketAxess platforms
• Proactively respond to client inquiries and requests on a daily basis (reports, user set ups, data changes, etc)
• Liaise with Sales and Dealer Relationship Managers on all client/trading issues
• Work closely with the technology team on system enhancements and releases
• Collaborate with stakeholders to effectively resolve client issues / escalations
• Other client services functions: system demos, installation of trading systems, reporting

What You Bring to the Table

• Excellent communication skills - written and verbal
• Self-starter and tenacious; ability to motivate others
• Detail oriented and good follow-through
• Desire to be in a client-facing role
• Ability to multi-task
• Proficiency in Excel
• Good interpersonal skills and teamwork
• 2+ years of previous experience in operations or customer service positions
• Bachelor's degree

What’s In It for You?

In addition to working on cutting edge technology and in our culture of innovation, collaboration, and openness, we offer:

• Hybrid Environment: Flexibility matters! Our employees enjoy a mix of working in the office and from home
• Employer Provided Food: Free lunch is delivered for all employees when in the office. Offices are always stocked with free snacks and drinks.
• Paid time off: Competitive PTO package including vacation days, sick leave, charity leave and parental leave
• 401(k): Dollar-for-dollar employer match up to $10K
• Employee Stock Purchase Plan: Participate in our tax advantaged ESPP and purchase MarketAxess common stock
• Health Insurance: Highly competitive medical, dental, and vision programs
• Wellness Stipend: Up to $1K annually towards gym memberships, home office equipment and more
• Onsite Healthcare: Convenient access to world-class care through Mount Sinai at our Hudson Yards location
• Tuition Assistance and Professional Training: We want to empower your continued growth and development. On-demand learning, boot camps, and opportunities to attend conferences are available to all employees.

For job positions in NYC, NY, and other locations where required, the estimated salary range for a new hire into this position is $70,000 USD to $85,000 USD. Actual salary may vary depending on job-related factors, which may include knowledge, skills, experience, and location. You may also be eligible for annual cash incentives, equity, and other benefit programs.

MarketAxess Corporation and its affiliates provide equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other legally protected characteristic in the location in which the candidate is applying.

All of your information will be kept confidential according to EEO guidelines.