Client Services Associate

RESPONSIBILITIES:

• Assist with planning and execution of various Premium Membership special events: batting practice, cocktail parties, and Premium Member of the Game. This includes but is not limited to handling ticket distribution, check-in for events, assisting Red Sox Legends, and handling all photography needs
• Creating unique experiences and have a passion for hospitality that align with the overall goals of the Client Services department
• Prepare all club spaces for games & special events by following the guided checklist for each club location
• Assist with all activations associated with the Client Services’ Family Day program
• Work with our facilities team to ensure all clubs meet premium standards
• Schedule and facilitate all trophy visits for the department
• Assist with uploading and organizing photos taken during games and activities
• Assist in the day-to-day maintenance and evolution of our Salesforce platform
• Assist with organizing homestand client entertainment budget
• Contribute in the day-to-day amenity approvals and tracking

CHARACTERISTICS/QUALIFICATIONS:

• Ability to commit to the November 2023 - November 2024 timeline
• Ability to commit to a minimum of 35 hours a week throughout the year long position
• Bachelor’s Degree in hospitality, business or marketing related fields preferred
• Innovative, process-oriented and well-organized
• Passion and committed to providing a high standard of customer service
• Experience with Salesforce or a CRM based platform preferred. Qualtrics and ProVenue or ticket based program is a plus
• Ability to work extended hours including nights, weekends and holidays