Client Services Executive

Why WWT?

Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world class culture, to our generous benefits, to developing cutting edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers.

At a glance, WWT was founded in 1990 in St. Louis, Missouri. We employ over 8,000 individuals and closed over $14 Billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the 11th consecutive year!

Want to work with highly motivated individuals that come together to form high performance team? Come join WWT today! We are looking for a Client Services Executive to join our SLED East team within Public Sector.

Why should you join the SLED team?

As a Client Services Executive you will be provided the opportunity to support our State & Local Government and Education EAST team.

Want to learn more about our SLED team? Check us out on our platform: https://www.wwt.com/public-sector

World Wide Technology, LLC. has an opportunity available for a Client Service Executive to support our Public Sector SLED Team in the Florida area. This position will be focused on WWT's Services business by leading the overall strategy and pursuit of services within the assigned territory. This will include building client and partner relationships, identifying and creating business opportunities across WWT's services lines of business, creating, and driving the overall services strategy, and closing business to exceed sales targets Increase Services profitability and revenue in assigned accounts and regions.

• Build and own the services strategy for the specific territory that drives overall growth utilizing the different services lines of business
• Support sales teams with relevant and current WWT services knowledge to aid in pursuit decisions. Review opportunities to confirm that qualification standards have been met. Offer advice to the client team around related experience with similar engagements, feasibility of a particular type of engagement, and other insights that may influence the decision to pursue the opportunity
• Work closely with the client teams and sales leadership to drive the agreed strategy within the territory
• Attend weekly team meetings to discuss services opportunities, business updates, and progress to goals
• Work closely with the client managers to establish and develop strong business relationships with assigned clients and WWT's services partners
• Actively participate in customer-facing and partner meetings to uncover potential services opportunities and pursuit of the identified business
• Use a consultative approach to solving clients' business issues, with the goal of delivering business outcomes through WWT's services
• Support client managers with building pipeline of services opportunities that exceeds thresholds
• Develop and present preliminary proposals as part of the scoping and services sales process.
• Work with any internal departments as needed to create services engagements that are set up for success, including PS Delivery, PS PMO, PS Partner Management, Strategic Sourcing, Management Consulting, Cyber Security, Legal & Compliance, Engineering, Supply Chain, Sales Operations, Business Development, SRC, Finance, etc.
• Work with the WWT Service Request Center (SRC) to ensure that SOW language and services pricing, hours, and travel budgets meet WWT standards.
• Develop and present statements of work that are accurate, detailed, and contractually protect WWT from "scope creep" and cost overruns.
• Upon award of an engagement, work with SRC, PS, Finance, and other teams if applicable to ensure that the engagement is set up accurately.
• Work with PS team to ensure that the engagement is transitioned smoothly from the sales phase and into the service delivery phase.
• Specifically, actively participate in internal project/program kickoffs with PS team members to explain scope, budget, and preliminary resourcing approach if applicable.
• Actively participate in customer-facing project/program kickoffs managed by PMs to explain and clarify the agreed upon objective, scope, and deliverables for the engagement.
• Understand structure of service delivery organizations and incorporate lessons learned into future engagements.
• Identify staffing opportunities and engage WWT Strategic Sourcing team members to pursue such opportunities.
• Actively participate in project/program closeout process to confirm client satisfaction with the completed engagement, to gather lessons learned and areas for improvement for future engagements, and to identify additional opportunities.

Qualifications

• BS, BA, or Master's degree
• Minimum 8-10 years of related experience defining and delivering large scale professional services engagements
• Ability to negotiate mutually agreeable outcomes in complex project/program scenarios with clients, partners, and WWT stakeholders
• Competency in analytical problem solving, customer/partner relationships, network products and technology expertise, project management, and strategic insight
• Strong written and verbal communication skills
• Travel is on a consistent basis, anticipated at 25%-50% depending on assigned accounts/regions, primarily within the US
• WWT has a vaccine requirement for all of its U.S. workforce. All new hires must be fully vaccinated before starting at WWT. Appropriate religious and medical accommodations will be made and can be discussed in the pre-hire process.

Diversity, Equity, and Inclusion is more than a commitment at WWT - it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision: to create a Great Place to Work for All. We believe inclusion includes U. Be who U are at WWT!

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

World Wide Technology, Inc. offers excellent benefits and competitive compensation. Visit our company web page atwww.wwt.comfor more information.

Equal Opportunity Employer Minorities/Women/Veterans/Differently abled