Client Services Executive - North America

PHMG is the world's leading audio branding agency, working with more than 36,000 clients in 54 countries. Globally renowned brands such as Audi, Adidas and Coca-Cola trust us to make them sound as good as they look.

We're looking for a Client Services Executive to help us ensure every client gets the most value from our service. As a provider of administrative support to the Client Services team, you'll be part of an integral department that works to maintain our high standards of customer service.

This role would suit a career-minded, focused and enthusiastic person with some administrative experience. Self-motivated and helpful, you're also an exceptional listener - with strong analytical skills and excellent attention to detail.

The successful candidate will receive full training, support and development, and will benefit from exciting opportunities for progression within the business.

Role: Full time, permanent

Salary Between £20k - £24k

Office location: Old Trafford, Manchester, M16 0PQ (Hybrid working available)

Working hours: North America hours - Monday - Friday 1-10pm with some flexibility

West coast Hours - Monday - Friday - 4pm-1am with some flexibility

What you'll be doing:

• Accurately inputting client account information on the internal CRM database
• Filing, faxing, answering calls as and when required
• Supporting the client services team
• Assigning new client activation accounts
• Scheduling client discovery calls on behalf of Account Managers
• Assisting with transcribes and troubleshooting

What you'll need to succeed:

• Experience in customer service
• Excellent verbal and written communication skills
• Strong IT skills
• Ambitious, reliable and focused
• Dedicated team player with drive and initiative
• Ability to multitask, work under pressure and meet and exceed realistic set targets
• Flexible, enthusiastic, proactive and organised approach to work

What you'll get in return:

• Competitive salary and rewards
• £50/month timekeeping bonus
• Career development and progression directly linked to your performance
• Free gym membership
• Cycle to work scheme
• Birthday gifts and time off to celebrate
• Fundraising initiatives for our registered charity - the PHMG Foundation
• All expenses paid company events in sought after venues
• On-site barber and beautician
• Smart pension scheme
• Life insurance and critical illness cover
• Creative, spacious offices with breakout areas and bar

About PHMG:

Established in 1998, PHMG has grown from a renowned Manchester-based business to the world's leading audio branding agency - working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track™ - strengthening their business identity in the most memorable, emotive way.

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