Client Services Generalist - LATAM

Because of the nature of its work, our User Happiness team is the exception to our ‘working async’ norm. In order for us to be able to help out the users of our platform as efficiently as possible, the User Happiness team members have to follow a pre-defined schedule, that nonetheless doesn’t vary too much from typical office hours in their part of the world.

The Client Services Associate position at Remote is focused on supporting our standard users. The Client Services Associate will be responsible for providing customer support to our various user types across a number of verticals and product areas via email and live messaging channels.

• Excellent problem-solving skills and obsessed with the customer journey and customer advocacy.
• Several years experience or its equivalent as a Customer Support and Customer Enablement within a product or tech environment.
• Demonstrated ability to work with multiple stakeholders with different priorities.
• Naturally persistent, kind, and patient.
• You have a strong interest in modern web technologies and apps.
• Having experience with HR, Payroll, Healthcare and/ or Pension is a plus

• Responsible for solving tickets per week across various Remote verticals
• Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy.
• Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals
• Work in close collaboration with the Customer Success, cross-vertical operational teams and Sales.
• You’ll be the voice and the ear for our users

• • • You'll report to: Manager, Client Services
    • Team: Client Services
    • Location: LATAM
    • Start date: As soon as possible

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

Roughly 2 hours across 6 weeks

1. Interview with recruiter
2. Interview with future manager
3. Interview with Senior Manager 
4. Prior employment verification check (Read more at remote.com/employment-checks)

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