Client Services Intern

Critical Mass' Trailhead Internship Program is a 12-week jump-start to your career. This program is a fast-track to launch your career with regular learning opportunities, mentorship and real client work, while also getting paid. We aim to integrate you into the amazing work we do here at Critical Mass, and support you as part of the team to grow your career with us! You will have the opportunity to try the digital agency world to see if it's for you! 

Our Internship will run from May 22-August 11, 2023.  

All applications are reviewed on a rolling basis and the hiring location for this role is still being finalized. 

As a Client Service Intern, you support the Client Services Team to expertly manage and grow client relationships. Organizing status meetings, preparing presentations, documenting meeting minutes, coordinating meetings, travel, and expenses requires you to be thorough and detail-oriented—but you’ve got that covered. You’re eager to put your outgoing personality to the test by gaining experience in effective team communication. And you’ll grow in your role with key guidance and mentorship from Account Director(s) and Exec leaders. 

You Will:

• Develop a trusting relationship with clients and partner agencies. 
• Represent Critical Mass’s values and mission. 
• Begin to understand and showcase Critical Mass service offerings. 
• Organize and set agendas for weekly client meetings. 
• Assume ad-hoc requests and assist in the coordination, preparation, and promotion of projects and special events. 
• Prepare appropriate presentations and present data from varying sources. 
• Liaise with Client Services and Project Management teams. 
• Schedule meetings and facilitate meeting needs with internal teams, departments, clients, and vendors. 
• Liaise and communicate on behalf of Client Services department. 
• Coordinate between agencies regarding client information and document sharing, meeting scheduling, and communication maintenance. 
• Support Marketing and Business Development department teams as required. 
• Begin to understand financial literacy per account.  
• Further develop digital acumen and performance marketing. 
• Grow your knowledge of digital marketing and trends in the industry.  

You Have:

• Highly proficient skills in Microsoft Office Suite, Powerpoint, and Keynote. 
• Excellent word-processing skills. 
• Excellent oral and written communication skills. 
• A thorough, detail-oriented mindset where organization is prioritized. 
• Ability to multi-task and meet tight deadlines. 
• Ability to work well under stress and in a dynamic environment. 
• An outgoing, self-motivated and assertive personality. 
• Good balance between working independently and with a team. 
• Effective interpersonal skills and the ability to be a global thinker. 
• Ability to proactively and diligently follow up with teams. 
• Good use of tact and judgment. 
• In your second or third year of university study or the first year of a two year educational program 
• A current 2nd or 3rd year student and will be returning to school Fall 2023.

Critical Mass’ Hybrid Work Expectation for the Trailhead Talent:  

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible!  Our Trailhead Talent is the future of our organization, and we want to set you up for long-term success.  In an effort to do so, we’d like to establish the expectation that you plan to work from an office on Tuesdays & Thursdays.  The ask stems from our want to: 

• Strengthen opportunity for continuous learning 
• Improve collaboration and team relationships 
• Increase employee engagement 

This hybrid model balances the need for individual flexibility while maintaining the relentless customer focus, we provide at CM.  We understand that not everyone may feel comfortable with this expectation so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.  

If you have questions, you can email: [email protected].