Client Services Manager

Patron Technology is a remote-friendly company. This position is open to any candidate in North America.

WHO WE ARE:

Patron Technology empowers event organizers to take control of their entire event experience with our technology solutions. Using our powerful ticketing, experiential marketing, mobile apps, and cashless products, organizers transform how audiences experience their events, drive nonstop engagement, and reach new audiences around the world. That’s why iconic brands like New York Comic Con, Bonnaroo, Candytopia and the National Hockey League (NHL), and Dreamforce use our suite of integrated event technology to power their events.

We are a diverse team of event goers and experts that are passionate about helping our clients transform how attendees experience their events. We thrive in a collaborative, fast-paced environment that rewards innovation and creative thinking. Our employees are located around the world in the United States, Canada, Europe, and Australia.

AS A CLIENT SERVICES MANAGER, YOU WILL:

• Supervise, manage, and mentor remote Client Services Representatives and Coordinators 
• Be an expert when it comes to TicketLeap’s functionalities, features and processes. Be familiar with all Patron Technology products.
• Ensure Client Support phone, chat, and email queues are properly staffed
• Respond to Client requests by phone, chat, and email
• Provide escalation support to Client Services staff
• Serve as Client Support Lead/Backup for after hours emergencies and escalations
• Build and maintain strong customer relationships with new and existing clients
• Collaborate with Product and Engineering to track bugs and feature requests, and to QA new features.
• Be an expert in department tools such as Salesforce, DialPad, ZenDesk, and others
• Contribute to Patron Technology’s shared knowledge base and Ticketleap Training Manuals 
• Collaborate with Account Managers and Director of Client Services on various projects
• Manage on-call coverage and schedule for associated product support

EXPERIENCE & SKILLS:

• 5+ years experience in client support 
• 5+ years experience in the live event industry
• 2+ years experience managing others
• Exceptional written and verbal communication skills
• Superior client-facing and people management skills
• Stellar organizational, time-management, and prioritization skills
• Be willing and able to travel to support events during busy parts of the year, including weekends and some holidays

BONUS POINTS:

• Experience with Salesforce 

BENEFITS:

We offer 

• Medical, Dental, Vision, and Voluntary benefits
• Generous PTO
• Paid parental leave (following 12 months of continuous employment)
• 401K Match
• $200 event reimbursement
• Udemy Business, a world-class learning and development platform 

LEARN MORE:

https://patrontechnology.com/

ADDITIONAL INFORMATION:

At Patron Technology, we take great pride in providing our team members a safe and healthy work environment. To that end, Patron Technology requires all employees, contractors, and visitors who will be physically present at a company facility or sponsored event, representing the company at a client event, or physically present at any event where the company’s employees, clients, or vendors are present, to be fully vaccinated. Exemptions are permitted, and if approved, will require the wearing of an approved face-covering, submission of a negative COVID test, and completion of a health and safety form that includes temperature.