Client Services Manager

Job Title: Client Services Manager (Social Media Campaign Management)

Brand Verticals: Fashion, Lifestyle, Beauty, Tech and more.

Location: Remote within USA

Start Date: ASAP

Recently named ‘Adweek Creator Agency of the Year, Whalar is a global, award-winning creator commerce company that works with the world’s most powerful brands, content creators, and world-leading social platforms to deliver innovative and creative content. 

Whalar's unique capabilities include proprietary technology, brand partnership expertise, creator talent management, and a dedicated Web3 innovation hub. Foam is the Whalar-powered SaaS platform that provides tools for creators and talent reps to help manage the day-to-day workflow and grow their business. 

This is a unique opportunity to help shape the future of the creator economy with a highly respected, growth business committed to doing well by doing good.

Responsibilities

As with any growing business, roles and responsibilities will evolve and here’s a rundown of expectations as they stand today:

• Project manage, organize and direct the day-to-day execution of always-on and ad hoc creator marketing campaigns across all key social and content platforms.
• Oversee the development of campaign materials and management of creator relationships from negotiations & contracting to content review, posting and reporting. 
• Serve as main client point of contact during the execution phase of campaigns
• Establish campaign workback plans and ensure deliverables and timelines are met
• Deliver flawless campaigns and exemplary client service
• Develop creator relationships and deepen partnerships with talent  
• Manage and develop one to two Campaign Executives

Experience

• Have 4-5+ years’ agency or brand experience, including team management
• Have experience working with various consumer brands/verticals including fashion, beauty, lifestyle, tech and more 
• Have strong detail-oriented communication, organizational and interpersonal skills
• Have a solid understanding of the social media advertising ecosystem and an insatiable appetite for learning about industry innovations
• Appreciate and understand the value of creativity
• Thrive in an environment where collaboration, flexibility and scrappiness are valued more than job titles, rigid structure and legacy ways of working
• Be a curious self-starter with a problem-solving mindset and a proactive, can do attitude

Our people are our superpower. At Whalar, diversity, equity, inclusion, and accessibility are at the core of who we are. We are deeply committed to reflecting on the unique journeys, authentic voices, and perspectives of our people, our creators, and the communities they represent. Our hope is to impact accessibility beyond compliance and help break societal stigmas and stereotypes.  We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for everything creator, we want to meet you, and we encourage you to apply.

Whalar is a remote-first working environment, providing our employees with the flexibility to be their most creative and successful versions of themselves. Whalar is located across 18 states in the US and 6 countries including offices in London and Malaga, Spain. Whalar provides flexible benefits and collaborative work environments/experiences, empowering employees to work productively in a setting that best and uniquely suits their needs.

• Company-wide yearly bonus
• Medical, Dental, Vision
• 25 days of PTO + Sick days + Winter break
• Retirement planning with employer match
• Monthly phone/internet reimbursement
• Professional development stipend
• Home office allowance 
• Fertility benefits
• 16 weeks of paid parental leave
• Calm App subscription (Add up to 4 dependents)
• Fwrd personal development App subscription
• Volunteer Days
• Identity theft protection & Legal assistance
• Life & Disability Insurance
• Pet Insurance
• Social Programs

The salary range for this role is $70,000 - $85,000

Whalar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.