Client Services Managing Director

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them - and their family members - achieve their physical, financial, emotional and social wellbeing goals.
For a detailed look at CNA's benefits, check out our Candidate's Guide .
Leads and directs client service group for claims services business to ensure effective relationship management and to achieve business results. Collaborates with sales and operations teams to develop and implement ongoing client service strategies and goals.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:

• Leads and directs the work activities and has full management accountability for the performance and development of subordinate staff in accordance with corporate strategic direction.
• Develops financial plans and budgets and establishes strategic and long-term performance goals.
• Ensures strategic plan implementation is consistent with department/corporate goals, policies, quality assurance and growth objectives.
• Approves overall client service goals, strategies, and new product ideas and services.
• Establishes and maintains strong collaborative relationships with internal and external customers.
• Negotiates renewal business and approves pricing and services.
• Reports business progress to senior management.
• Keeps current on state/territory regulations and issues, industry activity and trends. May represent company in industry trade groups.

Reporting Relationship
Typically AVP or above
Skills, Knowledge and Abilities

• Strong knowledge of the insurance industry and in depth knowledge of the organization's products, policies and procedures. Stays informed on relevant insurance industry trends.
• Proven ability to effectively lead and motivate others in accomplishing established goals. Builds a competitive organization by attracting, managing, developing and retaining the talent needed to win.
• Helps other to excel through collaboration and building strong relationships.
• Raises expectations of self and others by continuously learning and broadening industry and technical skills.
• Excellent communication, negotiation and presentation skills. Value driven to provide superior solutions to internal and/or external customers.
• Technical and business management acumen, uses metrics and information analysis and accesses technology resources as needed, claims resolution skills and knowledge of insurance and claims principles, practices and procedures.
• Excellent analytical and problem solving skills, with the ability to manage multiple projects and teams.
• Ability to deal with ambiguous situations and issues. Thinks creatively and uses diverse ideas to solve problems
• Creativity in resolving unique and challenging business problems.
• Ability to achieve results by taking a proactive long-term view of business goals and objectives. Acts with a sense of urgency to advance priorities of the organization.
• Knowledge of Microsoft Office Suite and other business related software.
• Ability to travel to field locations as necessary.

Education and Experience

• Bachelor's Degree or equivalent work experience.
• Typically a minimum of 10 years experience in insurance in claims operations or in third party administration, including five years management experience.
• Applicable certifications desired such as CPCU, ARM, AIC, etc.

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CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected] .