Client Services Operations Specialist

At DoiT International, we believe the cloud transforms the way we build technology, and we are on a mission to help companies, big or small, go through this transformation. We make the cloud our business, so our customers can focus on theirs. 

As a Client Services Operation Specialist, you will be responsible for supporting the operational functions within the Client Services organization is a critical component of our effectiveness as a business.

Setting up cloud accounts, managing and administering the customer onboarding process at DoiT is a crucial task that has significant implications on customer experience. Managing this process and others, driving reliability, repeatability and consistency is a critical aspect of our success.

As a Client Services Operations Specialist, you’re going to partner with the Sales and Engineering organizations to support this mission delivering great outcomes for our customers. If you are looking to expand your skill sets, this role is for you.

Here is some more information about on what we are looking for and what the role will look like:

• Collaborate between Sales and Engineering organizations to support business processes driving positive customer and employee experiences
• Create and onboard new Cloud Account/s using approved mechanisms 
• Peer review customer onboardings to ensure quality assurance
• Create and maintain documentation around customer processes and help demystify complex onboarding & offboarding scenarios
• Provide support to sales, customer reliability engineers and customers throughout the customer onboarding and offboarding process 
• Support escalations related to customer account configurations and other cloud service provider requirements
• Keep records and internal systems up to date needed to support observability and maintain business requirements
• Identify & drive process improvements opportunities for Client Services operational processes

• 1-3 years of experience with Cloud Service Providers
• Good understanding of Cloud IAM and IAM Roles
• Basic understanding with scripting, python & cloudformation with the desire to learn more
• Understanding of API’s both technical and business value
• Own your tasks and have strong attention to detail

• Cloud practitioner or associate level AWS or GCP certifications
• Understanding complex issues with a view to simplifying these issues

Here’s a little more info about us and our culture...

DoiT International is a world-leading cloud advisory company, Google Cloud’s partner of the year, and an Amazon Web Services Premier partner. We help our customers tackle complex problems of scale, using our industry-leading expertise, machine learning, complexity analysis, and system design.

Our core values guide us in creating a diverse team, a welcoming and supportive working environment, and a stellar employee experience with plenty of opportunities for personal and professional development. Challenging work, continuous learning, opportunities for promotion as we continue to scale, and a remote-first culture rooted in communication, transparency, and trust help us to attract and retain some of the best talents in the industry and we would love for you to join us on our mission.

Target Location: Anywhere in the US or Canada. We’ve created a remote first culture that thrives in a virtual environment so you have the resources you need to connect with talented people around the world. 

We put our team first and provide great benefits & perks such as:

• Up to 100% paid health insurance
• Employee Stock Option Plan (ESOP)
• Genuine unlimited PTO policy
• Flexible working hours and a focus on maintaining a healthy work-life balance

• Check out our live stats page to learn more about the technologies we use to support our customers 

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