Client Services Professional (Hybrid Flexible Options)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is growing, and we are excited to be expanding! We are seeking a Client Services Professional to join our Accounting, Revenue, and Expense Management team. In this role, you will be responsible for providing exceptional client service and ongoing application support to our clients utilizing your client service, application knowledge, and problem-solving skills. As the first point of contact for clients, you will work to build and maintain client relationships while continually working to increase client satisfaction by acting as a liaison with our different departments. We are seeking someone who is excited to grow and learn. This role prepares members of the team for the multiple career tracks within Broadridge.

We are made up of high-performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you'll be assigned to a Broadridge office and given the flexibility to work remotely.

Responsibilities

• Ensure an excellent client experience by providing proactive, ti,mely and efficient communication regarding the impact, st,atus and next steps of issues being researched.
• Build and maintain client relationships and maintain superior levels of client satisfaction.
• Conduct analysis, testing, and tracking of client issues in our proprietary software such as: general ledger, invoice, data feeds, SQL script delivery, calculation records, and accruals.
• Define, present, and implement solutions in the form of business process changes and/or business requirements with assistance from other teams and peers.
• Act as a liaison between the client and internal departments in facilitating issue resolution and/or software delivery.
• Work with Relationship Managers to advocate for client specific product requests and/or changes.
• Manage multiple clients and inquiries in a dynamic environment.
• Maintain and document an understanding of clients' business and processes to better assess areas of improvement or opportunities for additional application training.

Qualifications

• 0-3 years of professional work experience with a BS/BA degree in Accounting, Business, Technology, or related field.
• Accounting, finance, client service, and/or information systems background preferred.
• Excellent written and verbal communication and interpersonal skills.
• Communicate effectively and efficiently across departments, peers, management, and clients.
• Ability to prioritize effectively, multitask, and manage time appropriately.
• Ability to problem solve and work in a collaborative and dynamic environment with a drive to continue learning.
• Proficiency in Microsoft Office Suite.
• SQL experience is a plus not but required.

Why join Broadridge?

• We offer a valuable benefits package effective date of hire including comprehensive healthcare (medical/prescription drug, dental, and vision), wellness benefits, fertility treatment, inclusive parental leave, life insurance, tuition reimbursement, disability benefits and more.
• We support a number of associate-led networks where associates with similar backgrounds and interests can find peer support, shape company policy and culture, receive mentorship from senior members, and develop their careers.
• We provide a competitive 401k plan with employer match and additional basic company contribution.
• We encourage our associates to rest and relax by taking advantage of our generous paid time off program including vacation, personal holidays, sick time, and paid company holidays.
• We strive to improve both our environmental impact as well as our industries' by partnering with our clients to decrease their carbon footprint through digitization, data, and innovation.

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Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company's career webpage because of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to [email protected].