Client Services Rep

About Us:

At IQVIA, we look for the very best people, and then give them meaningful work to do. We don't simply think about careers, we think about contributions.

Those who choose to work with us are joining a recognized global leader - a company uniquely positioned to help clients make the most of market opportunities and respond to challenges that affect global healthcare. We're committed to blending industry expertise and advanced technology to deliver the most accurate perspectives and in-depth analytics on healthcare dynamics.

To join IQVIA means you'll be part of a worldwide organization where one person can make a difference, and where collaboration and innovation rule. Our people are creative and client focused. They are among the best and brightest in the industry. And they bring a broad range of expertise to the table. Our people are analysts, statisticians, software engineers, consultants, sales leaders, marketing, and product managers, and more. The key to our success is our people, whose experience, talent, commitment, and diversity set the standard for the health information industry.

Client and internal resource responsible for the delivery of reports of varying complexity to subscribing clients. BrandImpact is IQVIA's unique syndicated product that provides robust primary market research data based on the vital interactions between pharmaceutical sales representatives and physicians and between physicians and their patients.

Total Rewards:

We invest in people through a range of initiatives in compensation, benefits, and learning and development, and we strive to create an environment where our employees are challenged, empowered, and can flourish.

Position Purpose:

• Manages multiple consulting projects of varying complexity and ensures on-time and on-budget delivery for clients in the pharmaceutical or related industries.
• Contributes to new business development and maintaining and strengthening client base.

Principal Accountabilities:

• Build and/or maintain relationships with clients and internal resources as the primary point person and day-to-day project manager for assigned accounts and their corresponding deliverables
• Ensure on-time, on-budget delivery to clients of on-target, high-quality reports and ad hoc data requests
• Provide input to and ensure the development of reports and presentations, containing relevant findings and insights that address clients' business questions
• Promptly respond to client questions and requests that require in-depth understanding of the issue at hand in consultation with the CS supervisor and/or BD partner
• Assist in identifying new revenue opportunities within existing accounts by offering additional BrandImpact services, such as POP and Advanced Analytics to address any new or unmet needs of clients
• Ensure that deliverables meet client expectations and address their business questions, including accuracy, clarity, timeliness, and quality
• Ensure that deliverables, including ad-hoc requests are within the scope of contractual specifications in coordination with Account Services and BD partner
• Update as needed variables in PLUM related to client brands, such as market definitions, aided/ custom messages
• Develop competence in internal client-service SOPs, including data platforms (PLUM, CDOM, MicroStrategy), BrandImpact report standards, including format and organization, etc.

Minimum Education, Experience, & Specialized Knowledge Required:

• Bachelor's degree or equivalent in a relevant field
• 4+ years of related work experience in market research or in the pharmaceutical or healthcare industry
• Quantitative analytical skills with broad knowledge of market research concepts and techniques
• Attention to detail and ability to synthesize various sizes of datasets into meaningful and relevant insights
• Superior oral and written communication skills for writing grammatically correct analysis, accurately visualizing data on PowerPoint, and clearly presenting findings
• Experience with customer survey data, syndicated data sources, questionnaire development, and promotional effectiveness measures (HCP sales rep, lifecycle at point care, etc.) preferred
• Client management skills with the ability to build relationships and influence business decisions
• Project management skills with the ability to orchestrate and coordinate the efforts of internal team members within reporting waves
• Proficiency in standard PC applications, Excel and PowerPoint required; familiarity with MicroStrategy preferred

Additional Requirements:

• Ability to work independently and remotely with initial supervision
• Demonstrated ability to develop and maintain relationships in a diverse matrixed business environment
• Aptitude to learn proprietary data platforms, internal procedures, guidelines, and methods
• Ability to travel to clients and IQVIA Offices as needed

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

As the COVID-19 virus continues to evolve, IQVIA's ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status