Client Services Representative 1

Job Overview

Under close guidance or supervision, develops the skills necessary and learns the basic knowledge needed to provide support to clients.

Essential Functions
• Trains to provide day to day guidance and support to clients• Learns the technical skills necessary to answer client queries and maintain logs and ensure follow through• Develops the interpersonal skills necessary to build effective business relationships with defined clients• Develops an understanding of clients' potential business needs• Develops the knowledge to ensure accurate and timely communication of support issues to relevant departments within the support cycle• Provides support to other team members

Qualifications
• Bachelor's Degree preferred or relevant customer service experience• Experience in an IQVIA role preferred and pharmaceutical experience preferred• Proficient in PC applications such as Excel.• Ability to communicate effectively with various levels in the organization (written and oral).• Ability to carry out some analysis and information gathering to resolve problems on routine matters.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

As the COVID-19 virus continues to evolve, IQVIA's ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status