Client Services Representative

Description

Client Services Representative

Location: Virginia Beach, VA

Department: Global Client Services

Job Type: Full-Time

Shift: Variable - 11:15am-8:00pm; Essential Personnel

We are on a mission to Save Lives, Restore Health, and Give Hope. Do you have the passion that drives our mission?

LifeNet Health is the largest nonprofit organ procurement organization and tissue bank in the United States; as well as a leader in the field of bio-implants and regenerative medicine. We're looking for dedicated team members who value safety, quality, innovation, and service to support our goal in improving the quality of human life through organ and tissue donation.

How you will contribute to LifeNet Health's success:

As the Client Services Representative you will answer orders or product inquiries, general billing questions, procedures, policies and available services. Serve as liaison for Marketing and Sales to our LifeNet Health, SWAI and international customers. Provide exemplary service support for all calls and orders received in Client Services. Receive and process orders for allograft tissue. Provide professional and courteous customer service and technical support to clients and potential clients striving for the highest level of customer satisfaction and loyalty.

This role is critical to the LifeNet Health mission because it is responsible for taking orders for our lifesaving and health restoring allografts for patients both in the United States and around the globe.

What you'll do:

• Receive and accurately process all orders for allograft tissue.
• Provide customer support to all internal and external clients in relation to their accounts and orders.
• Authorize and coordinate tissue returns.
• Handle and resolve problems or situations effectively and document customer complaints.
• Provide customer support to implanting physicians, hospital professionals and recipients.
• Interact with the accounting department regarding client billing inquiries.
• Maintain a current working knowledge of tissue banking principles as well as LifeNet Health's & SWAI

partners and products.

What you'll bring (Minimum Requirements):

• High School or GED
• 1 year Customer service experience dealing with customers in a call center department, customer service department or an allied health organization

These would be nice too (Knowledge Skills and Abilities):

• Proficient in Microsoft Office
• Ability to relay relevant information either by verbal or written expression

Why work at LifeNet Health?

We have a fierce drive for our mission of Saving Lives, Restoring Health, and Giving Hope. You won't find another company with a culture as strong as ours.

• 403(b) and Pension Plan
• Medical, dental, and vision coverage
• Corporate sponsored events (Chili Cook-Off, 5K, Celebration of Life Gala, and many more!)
• Work-life balance with generous paid time off
• Tuition reimbursement
• Personal career and skill development opportunities
• Wellness Program
• Food Truck Thursday (at participating locations)
• Employee Assistance Program (EAP)
• Dedicated and passionate co-workers

We are proud to be an EEO/AA employer EOE/M/F/Disability/Vet. We maintain a drug-free workplace and perform pre-employment substance abuse testing.