Client Services Representative

Who We Are

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions.

As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms.

More information about OCC is available at www.theocc.com.

What We Offer

• A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:

• A hybrid work environment, up to 3 days per week of remote work

• Tuition Reimbursement to support your continued education

• Student Loan Repayment Assistance

• Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely

• Generous PTO and Parental leave

• Competitive health benefits including medical, dental and vision

What You'll Do

The Client Services Representative provides daily operational support to Clearing Members and Non-Clearing Organizations by investigating problems associated with options, futures, and stock loan and providing resolution.

The Client Services Representative must have the ability to research and analyze data from reports or transmissions using problem-solving skills to resolve client issues or concerns.

The Client Services Representative performs Masterfile maintenance and quality control, facilitates requests supporting audit exams and reviews, ad-hoc regulatory requests and self-testing.

In addition, this role will be responsible for assisting in developing and administering department training related to policy and procedure changes and will assist on various projects as requested.

Primary Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

Reasonably ensure the accurate and timely execution and completion of the following functions:

• Provide support to Clearing Members and Non-Clearing Organizations by analyzing reports, data, and transmissions. Have an understanding of OCC’s cleared products and systems. Respond to all emails and calls promptly and professionally. Escalate as needed. 

• Assist with non-clearing member relationships. Assist with coordinating documentation, setup, and questions and issues. 

• Use technical skills to independently analyze issues with both inbound and outbound data transmissions.

• Maintain various statistics and analyze these metrics to identify any trends or areas of concern. Identify issues and propose a resolution. 

• Notify clients of processing delays and update until resolution. 

• Perform Masterfile maintenance and verification of any changes made during the day to ensure compliance with applicable controls.

• Assist in the development and maintenance of policies, procedures, job aids and training material.

• Assist with departmental self-testing of key controls.

• Provide daily and expiration support and business continuity testing which may require weekend/evening support.

Supervisory Responsibilities:

• None

Qualifications:

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

• Analytical abilities

• Strong customer service skills with ability to develop strong relationships

• Excellent verbal communication and writing skills

• Ability to manage multiple tasks simultaneously

Technical Skills:

•  Experience with Microsoft Office desktop tools (Power Point, Word, Excel).

Education and/or Experience:

• Bachelor’s degree in Business

Certificates or Licenses:

• None