Client Services Representative I - Japanese Bilingual

Position: Client Services Representative -Japanese Bilingual- Company: Financial/Banking Work Location: Los Angeles, CA Work Style: Hybrid (2 days/week at the office) Work hours: 8-5, M-F Salary Range: $50,000-60.000 (non-exempt) Benefits: Health, Dental, Vision, 401K, PTO and more Our client company is looking for a Client Service Representative who will be responsible for addressing customer inquiries on cash management products or related banking services (by email or phone). • Work together and problem solve along with our product team to assist in resolving issues. • Develop good knowledge of bank cash management products to provide assistance, support and customer service to TRBD sales team and corporate banking relationship managers. • Develop strong knowledge of internal policies and procedures in order to effectively execute processes. Qualifications and Skills • Must be fluent in Japanese. • Work Experience: More than 2 years of comparable or relevant customer service experience, preferably in banking/financial services industry. • Education: BA/BS Degree preferred. • Business Japanese and English language skills a must • Ability to use time efficiently and effectively and remain customer service oriented while handling large volumes of customer inquiries. • Ability to effectively multi-task a broad range of activities, tasks, and outcomes. Proactively follow-up on open items and work that needs to be advanced forward. • Ability to clearly communicate verbally and in writing across various communication settings and styles. • Builds constructive and effective relationships with internal and external parties, using diplomacy, respect, and tact. • Ability to anticipate customer’s needs. • Ability to quickly learn internal policies and procedures, think independently and suggest solutions. • Hybrid working: Recommend working in the office twice a week. To apply, please send resume [email protected]