Client Services Senior Specialist

Your potential. Your opportunity.

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 6th largest financial group in the world. Across the globe, we're 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

This is a hybrid position. The selected colleague will work at an MUFG office an average of two to three days per week with the remainder worked remotely.

Job Summary:

Provide a high level of quality customer service to all facets of bank assigned customers with commercial banking products such as loans, trade finance, FX, new account, investments & wire transfers, and perform administrative and control functions such as monitoring overdraft conditions, strong in legal document support and various reconciliation tasks. Respond to customer inquiries regarding credit and deposit products, contact customers/business promotion in accordance with business unit's standard procedure and perform quality control roles.

Responsibilities:

- Utilize knowledge of bank policies, procedures and accounting principles to ensure timely and accurate processing of new/renewal loan transactions via direct communication/negotiation with customers and accurate instructions to Administration Group.

- Interact with customers in the CUSTOMER FIRST way facilitate the processing of all bank documents submitted in alignment with business transactions completed in compliance with departments procedure.

- Utilize Japanese communication skill to follow up with the customers including the Parent Co. in Japan.

- Facilitate accurate record keeping, approval of all documentation and ensure the appropriate dissemination of relevant documentation to necessary departments.

- Coordinate customers requests to have accounts opened, title change, address changes and account closures timely and accurately.

- Creates profile for new customers and update existing profiles accordingly.

- Recommend ways in which to improve and streamline workflow which will generate higher level of customer satisfaction.

- Provide detailed feedback to appropriate parties utilizing communication skills related to customers business or suspicious activities.

- Support other sections within the department and perform general office duties as needed.

Experience/Skills:

- General commercial banking product (credit and/or deposit) knowledge is required.

- Excellent communication skills with attention to details.

- Knowledge of basic PC application (Word, PowerPoint).

- Ability to work under stress individually and as a team, multitask and able to produce quick turnaround output.

- A certain degree of creativity and latitude is required.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual's associates or relatives that is protected under applicable federal, state, or local law.

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