Client Services Specialist (Informa Markets)

Take note of the following essential details related to this position:

Salary Range: 💰 The annual compensation for this role typically falls within the range of $39,000 to $48,000, and is eligible for overtime.

Remote Work Opportunity: 🌎 This position offers remote work flexibility, allowing you to choose your work location. However, our hiring team has a preference for candidates residing in the Central Time Zone, particularly those in or near the state of Texas.

Preferred Background: 🎯 We highly value candidates with a background in corporate or consumer events. Individuals with expertise in these areas are particularly well-suited for this role.

Thank you for considering these important factors as you explore this exciting opportunity with us. We eagerly anticipate your application and the possibility of welcoming you to the Informa Markets team. 🌈🌟

About Informa Markets:

Informa Markets specializes in creating platforms that facilitate trade, innovation, and growth within various industries and specialized markets. Our extensive portfolio comprises over 550 international B2B events and brands spanning diverse sectors such as Healthcare & Pharmaceuticals, Infrastructure, Construction & Real Estate, Fashion & Apparel, Hospitality, Food & Beverage, Health & Nutrition, and more. We cater to customers and partners worldwide, offering them opportunities for engagement, firsthand experiences, and business interactions through in-person exhibitions, specialized digital content, and actionable data solutions. As the world's foremost organizer of exhibitions, we breathe life into a wide array of specialized markets, unlocking opportunities and fostering their growth every day of the year.

Position Description: This role involves proactive assistance to attendees, exhibitors, and staff for all events, both within the office and on-site. Responsibilities encompass effective communication, registration review, exhibitor service kit management, exhibitor training, enforcement of booth rules, and providing general show information. Additionally, this position involves identifying and implementing new programs and improved communication methods for customers.

Accountabilities:

1. Customer Communication: Respond to all customer communication within 24 business hours of receipt, including phone calls, voicemail, email, chat, and social media posts.

2. Website Review: Ensure accuracy and usability of event websites for both external and internal customers.

3. Issue Resolution: Diagnose and offer solutions to resolve customer concerns promptly.

4. Process Improvement: Collaborate with internal teams and vendors to research, identify, and implement new ideas and processes to support customers effectively.

5. Registration Management: Complete or create registrations using various registration platforms.

6. Exhibitor Schedule Tracking: Keep track of exhibitor schedules through verbal, electronic, or hard copy communications.

7. Pricing Kit Development: Collaborate with operations teams to create customer pricing kits and establish pricing for customers.

8. Exhibitor Service Kit Management: Develop and manage exhibitor service kits for assigned events, which include exhibitor services, vendors, and booth regulations.

9. Travel: Travel as requested to conferences, tradeshows, vendors, clients, etc., with an estimated annual travel rate of 25%.

10. On-Site Contact: Serve as the primary point of on-site contact across various disciplines, including acting as a Floor Manager or a Registration Manager.

11. Additional Duties: Perform other duties, whether incidental or regular, as assigned at management's discretion.

This position requires a proactive approach to support customers and ensure the successful execution of events, with responsibilities spanning from pre-event preparation to on-site management and post-event follow-up.

• Education: A minimum of an Associate Degree in Business or equivalent experience is required.

• Customer Service Experience: A minimum of 2 years of experience in customer service, event coordination, or project management of exhibitors is mandatory.

• Computer Skills: Intermediate computer skills are essential for this role, as they are required to perform various tasks effectively.

• Communication Skills: Excellent oral and written communication skills are a must, as the position involves interacting with customers through various channels.

• Effective Communication: The ability to communicate effectively with customers through email, phone calls, chat, or in-person interactions is a fundamental requirement to excel in this role.

Why work at Informa

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:

• Learning and development plan to assist with your career development
• 15 days PTO plus 10 national holidays, 4 days for volunteering and a day off for your birthday!
• Competitive Benefits with 401k match 
• Paid parental leave 
• Work with a high quality of specialist products and service
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
• ESPP - become a shareholder

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law. 

See how Informa handles your personal data when you apply for a job here.

All your information will be kept confidential according to EEO guidelines.