Client Solutions Digital Director

Client Solutions Digital Director

Raleigh, NC
Business Consulting/Technology

Job Description

Req ID: req30463

Client Solutions Digital Director Summary:

CS Technology is seeking to hire a Client Solutions Digital Director to support our initiatives within the Client Solutions work stream. Consulting seeks to create new managed services and client solutions that require technical leadership, enterprenuaral spirit, architecture, methodology and compliance. The individual will be responsible for facilitating discovery of revenue generating client solution products through a business case, vetting, evaluation, implementation, and future development & support. This role will assist in guidance of these initiatives working with Solution Owners, Solution Teams, MTS, Project Manager, Consultants, Vendor, IT, Consulting Technology, and Consulting Leadership.

ESSENTIAL DUTIES

Client Solutions Development

• Establish and have responsibility for an integrated advanced technology management infrastructure including, and not limited to, request intake, scoping and vetting, leadership approval and prioritization, development resources and activity (either directly or through matrixed resource management) and initiative delivery, deployment, and ROI tracking.
• Manage the collective, integrated advanced technology client solutions roadmap
• Partner with RSM counterparts and consulting leadership to develop and manage a solution-specific resourcing strategy that leverages IT and / or innovation resources as appropriate, aligns with and is incorporated into the overall CS IT systems strategy, and optimizes opportunity for client revenue generation
• Partner with Consulting Solution Owners and teams to create standard business case development, ROI models and software pricing & costing models.
• Setup each solution with our MTS support methodology to ensure each solution is being properly managed in our DASH Service Now instance
• Ensure the proper setup, time entry and billing protocols to ensure we are tracking investments and financial returns of our ROI models

Digital Transformation Technology Leadership

• Shaping technology vision - develop a technical strategy for revenue generating consulting client solutions.
  • Leads working closely with our consulting practitioners, IT and SMEs within the firm to suggest likely technical platforms to use on the project or client solution. The client solution requires such considerations as the number of developers available, the cost of developers, the cost of the framework, deployment time, security, community support, and fitting for business vision.
  • Works directly with IT, CS Ops, and CS Technology in a matrixed team to establish foundations for governance, standard process, and technology to deliver speed to market, quicker access to technology, and a trusted platform to build products for consulting.

• Attracting and mentoring talented engineers - leads efforts for interviewing, hiring, onboarding, and training of engineers. Mentor tech talent who can be later trusted with critical functions, and they need to have the engineering expertise to evaluate technical knowledge.
• Technology enablement - Lead maturing each client solution with new services and DevOps techniques to ensure we have gained efficiencies with examples such as Terraform scripts, Kubernetes, etc.

Solutions Oversight & Roadmap

• Product roadmap - Responsible for establishing process for MVP solution through to Product Release and collaborating with clients, partners, consulting, IT, Marketing, Security, and Data privacy to gain real-time user feedback as fast as possible. Will be responsible for a series of product iterations, and they are accountable to ensure a quality final product for consulting.
• Updating architecture - established the necessary processes for updating and maintaining product architecture diagrams, process and leads efforts working with Consulting, CS Tech team, and IT.

Methodology, Compliance & Security

• Operational excellence - Will optimize operations by enabling agility, security, quality assurance and within the product ecosystems the services are built upon. The operating model developed by CSDD is needed to bridge business and technology strategy.
• Methodology - Leverage an agile methodology to seek to collect client feedback via channels from clients, consultants, support & change requests via DASH to ensure we follow a methodology that prioritizes and efficiently manages changes through the product life cycle.
• Compliance & Security - Our role is to ensure these components are paramount in building safe and secure products that our clients leverage from RSM. The role will lead partnering with IT, Security, Data security, Compliance, NORM to ensure that any product created is adhering to a compliance requirement as deemed necessary for the industry such as SOC 2 type 1, penetration testing, and governance of the periodic nature of testing to ensure we have validation
• Additional responsibilities as assigned to curate additional projects and initiatives coming from the CS Technology Consulting Organization.

QUALIFICATIONS

Education

• Bachelor degree in Business, technology or a related field required
• Masters degree preferred

Technical Skills

• Advanced Microsoft Office Skills, particularly Excel, Word, PowerPoint, Outlook
• Visio required
• Consulting and/or system administration experience strongly preferred
• Technical knowledge
• Technical leadership
• Communication Skills
• Strategic Planning of Tech resources
• Project management
• Operational Excellence
• Mentorship and coaching

Experience

• 15-20 years of professional experience with business or IT
• 10 years of project / program management experience
• 5 years of Product Management or Business Analyst experience. Minimum of five years experience working with management level individuals
• Minimum of five years experience working in a professional services firm; consulting preferred
• Previous experience in managing others in a team environment - direct or indirectly
• Experience working in an ambigous environment where new emerging ideas are curated and seeks to define the people, process and procedures to effectuate change.
• Experience in navigating in a matrix reporting environment solving/resolving complex issues

Special Requirements Specific to Job

• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to define business requirements, present options and secure management buy-in on appropriate solutions
• Applies technical/procedural requirements of the position based on knowledge and experience within specialization
• Ability to manage multiple projects

Leadership Skills

• Proven leadership and excellent written and verbal communication skills, including the ability to clearly communicate with both business and technical audiences
• Required to effectively communicate across all levels; knows audience and adapts appropriately, effective facilitation/presentation skills and strong listening skills
• Excellent interpersonal and influencing skills; works well with a variety of work styles, able to handle difficult conversations with members of team and create "win-win" solutions for those involved
• Strong influencing skills and the ability to interact with senior management
• Organizational skills including the ability to identify and manage concurrent projects
• Strong interpersonal skills plus a pro-active approach to finding solutions and managing priorities
• Ability to work with diverse teams, and communicate using virtual communication tools (phone, conferencing, online meeting)
• Must be able to work independently and in a team-oriented, collaborative environment

You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM US. Experience the power of being understood.

RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.

Location Street Address: 5444 Wade Park Blvd, Suite 350, Raleigh, NC 27607 USA
Region: National
Position Type: Experienced
Job Type: Full Time
Degree Required: Bachelor
Travel Required: Yes
Sponsor candidates who are not eligible to work in US: No
Requisition ID: req30463