Client Solutions Director

Job Description

Why iCrossing

For over 20 years, iCrossing has been partnering with the world's largest B2B and B2C brands to provide connected marketing & technology solutions that transform brand experiences and marketing strategies into superior business outcomes. Our human centric approach evolves customer experience, employee experience, and user experience across digital and physical channels powered by data and intelligent creative.

We believe our biggest asset is our combination of different backgrounds, cultures, and disciplines that come together to form iCrossing community. What we do starts with our people.

We are part of the Hearst Corporation, the world's leading media, entertainment, and content company, which gives us access to the most valuable data and insights, talent and audiences.

About this job

As a Client Solutions Director at iCrossing, you will be responsible for a portfolio of clients and its' strategy, client satisfaction, revenue growth and profitability. You will identify clients' goals and pain points and present complex solutions that align with iCrossing's offerings.

What you'll do

• Sole accountability for a POD of clients or large integrated client including the client strategy, tactics, forecasts, budget, projections, and performance metrics.
• Initiate and develop senior level contacts. Able to build relationships at all levels within target client organizations, including lower and middle managers, and business and technical staff. Build on existing contacts and relationships with current and targeted clients.
• Understand our clients' implicit and explicit needs and match iCrossing capabilities against our clients' needs.
• Interpret and provide recommendations around results or outcomes and continually confirm the client's investment is sound.
• Articulate business problems, develop and present complex solutions to all audiences in order to draw out the key insights in a compelling way.
• Engage in white board sessions and innovation briefings.
• Proactively create pursuits, convert them into opportunities or outbound RFP's and close them as revenue streams.
• Assigned individual annual revenue growth target.
• Continually build relationships with key stakeholders, client teams and partner agencies to provide and improve data-led strategic insights.
• Navigate a complex stakeholder matrix and manage priorities accordingly.
• Present complex solutions to all audiences and draw out the key insights in a compelling way to bring out the "so what".
• Work closely with practices and delivery managers providing clear and precise briefing, interpreting the results and crafting a compelling story from the output.
• Set a forward-looking vision for clients.
• Proactively work to assure a highly engaged team staffed with top talent. Help to hire, retain, develop and engage top level talent that inspires the trust and confidence of our clients.

Who you are

• Education: Bachelor's degree, MBA is a plus
• 8+ years of experience in client services/account management in digital marketing, consultancy, strategy field or client side marketing department
• Proven track record for directly driving revenue
• Excellent client management, expectation management, negotiation and conflict resolution skills
• Excellent organization, communication and follow-up skills
• Experience in digital marketing or solution consultancy
• Excellent interpersonal communication skills
• Strong writing, grammatical and proofing skills
• Excellent presentation skills
• Strong analytical skills
• Able to handle multiple projects, relationships and tasks simultaneously
• Extreme attention to detail
• Experience in web-related production is a plus
• Proficient in MS Word, MS PowerPoint and MS Excel
• 3+ years managerial experience

Our Mission & Values

The iCrossing mission is to Transform Experiences. The "we" is implied, but never taken for granted. This mission impacts the way we work, the way we think, the way we treat one another, and the way we evolve into what we want to be. We operate as a community of humans, and we can adapt and evolve because we are guided by values not rules. Our core values map back to our vision.

Be Kind: lead with compassion. What you truly know about someone's life is very little.

Lead with Candor: know the line. Is what you say true, good, and useful?

We Before Me: lead for others. The sum is always going to be greater than the parts.

We evolve clients for a human-centric future - creating a better world for everyone.

For New York City, the estimated salary range for this position is between $140,000 and $170,000. This role is also eligible for the company's OTE plan. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.

We also offer a competitive benefits package that includes:

• Medical, dental, vision, life and disability insurance
• 401(k) Retirement Plan
• Flexible Spending & Health Savings Account
• Paid holidays, vacation, and sick time
• Parental Leave
• Employee assistance program and other company benefits.