Client Solutions Specialist

What We Do

At C.A. Fortune, we aspire to maintain our position as the nation’s leading consumer brands agency. We realize how fortunate we are (pun intended) to offer comprehensive solutions to our clients. From sales management to marketing, all the way down to insights and e-commerce, our boutique service model offers a breadth of services to our clients.

Who We Are

People. Passion. Purpose. Our people are the core of our business. Our unique boutique service model allows our people to follow their passions with a purpose, all while delivering excellent services to our clients. At C.A., we live and breathe our values. We are fearless and curious innovators who lead with solutions, empower others, and do the right thing, always. We are a family-first organization and recognize the importance of a healthy and flexible work-life balance, a positive support system, and the power of diversity and inclusion.

Overview of the Role

• C.A. Fortune is seeking an energetic and hard-working professional to join their CA Support team. The Client Solutions Specialist position is an integral part of the team, providing support to both the Client and our internal Sales teams. In this role, the team member is expected to take the lead on inputting data into the Client’s proprietary trade management system, along with investigating and resolving deductions issues. The Client Solutions Specialist is also responsible for other day to day activities that support the clients’ business as needed, such as completion of one-pagers, new item forms, promotional forms, and promotional calendars. The ideal candidate will have an eye for detail and a collaborative mindset!    
• Open to fully remote but if local to Chicago, IL (within a 1 hour commute) will observe a hybrid schedule (2-3 days in office)
• Salary range $45,000 - $55,000 based on experience, qualifications and skills.
• At C.A. we’re not looking for perfection, just people that want to commit to a us and grow their careers long-term. We are on a mission to build better brands that inspire healthier lifestyles for consumers and their families. If you’re looking for a sign to apply, here it is!

What You’ll do at C.A. Fortune

• Supports Sales Development and Engagement team members on client initiatives and daily business management  
• Enter and maintain customer promotions into Client’s proprietary trade management system 
• Match incoming customer deductions to the correct promotion in the system 
• Work closely with Client and C.A. Fortune teams to ensure that products and pricing are correct in trade management system 
• Assist in investigating and resolving deductions issues 
• Assist client and C.A. Fortune team with sales and trade spend reporting, if requested 

What You Should Bring to the Table

• Must have CPG experience 
• Excellent computer skills with Microsoft Excel and Word proficiency 
• Excellent problem-solving, organizational, and multi-tasking skills 
• At least 2-5 years in a support administrative role 
• Strong attention to detail  
• Must be resourceful and be willing to search to find the information 
• Excellent verbal, written, and phone skills 
• Willing to work in a team or independently 

You Will Stand Out if You Have 

• You have previous experience with trade management systems 
• Extensive CPG experience at a sales agency/ broker

Perks

• 16 days of PTO
• 11 paid company holidays per year
• 2 paid volunteer days per year
• Bonus eligible 
• 3 months fully paid parental leave (regardless of gender)
• Medical, dental, and vision
• Paid company life insurance
• 401k with company match
• Summer hours (half day Fridays from Memorial Day thru Labor Day)
• Work from home flexibility

Come As You Are

C.A. is committed to making our company more inclusive. Diversity fuels our innovation and better connects us to our clients, our colleagues, and our communities. Based on research, we know that women and other marginalized groups tend to apply to roles only when their experience perfectly matches the job description. That said, we encourage you to apply if you meet the majority of qualifications, especially if this role aligns with your career trajectory.