Client Solutions Specialist (Customer Support)

As our client solutions (customer support) specialist, you will be the connection between our users and product/engineering team. This is a great role to start a career in product and/or customer success. While this is an entry level position, it is critical for our strategy and you will have unique exposure to senior leadership and the founders.

Grata is a great place to work. We've built a market leading product that customers love and a world-class team of nice people. At Grata, you won't feel like you're at "work." You can read about what it's like to be at Grata on Glassdoor: https://www.glassdoor.com/Reviews/Grata-Reviews-E2159555.htm. 

Responsibilities

• Manage all support communication: in-platform chat (Intercom), support inbox, and support Slack channel
• Lead strategic projects to make our customer success team more effective
• Interface closely with our product team to advocate for features that improve the day-to-day experience of our users

About You...

• 1 yr of professional experience
• Experience in customer support or tech support is helpful but not required; naturally smart and motivated career changers are more than welcome to apply
• Based in NYC, excited about working in an office 3 days/week
• Resourceful
• Natural problem solver
• Fast learner
• Exceptional written and verbal communication

About Grata:

Grata is the leading deal sourcing platform that helps you find, research, and engage with middle market companies. Grata was built for innovative dealmakers who want a competitive edge in finding previously undiscoverable companies. Unlike company databases, Grata doesn’t just give you flat information. Grata is an intuitive, dynamic search engine powered by ML and NLP technology that provides the most comprehensive, up-to-date information you need to get deals done.

When we find the right person, we strive to put our best foot forward with an offer we hope you find compelling. Actual compensation packages at the time of offers are based on a wide array of factors unique to each candidate, including, but not limited to: what you’d like to be paid, the skills/experience you bring and any role-dependent factors such as software expertise, what similar jobs pay in the NYC area, and our commitment to equal pay for equal work among those you’ll be working with. The compensation for this role is targeted at $60,000-70,000, plus equity and anticipated performance-based bonus. Transparency is a core value at Grata, and we welcome direct conversations with each candidate about compensation in all of our initial calls.

Grata is committed to building an inclusive, equitable, and diverse organization. We embrace equal opportunity for all applicants and seek to foster a culture of belonging for our employees. We recognize and appreciate that the more inclusive we are, the better we will function as a team. Grata welcomes qualified applicants of any race, color, ancestry, religion, sex, national origin, gender identity, gender expression, age, marital or family status, disability, military veteran status, and any other status or background.