Client Specialist

Nexthink

Client Specialist

Posted 2 Hours Ago

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Hiring Remotely in Boston MA USA

Remote or Hybrid

Junior

Artificial Intelligence • Big Data • Cloud • Information Technology • Machine Learning • Software

Nexthink enables the productive potential of organisations by eliminating digital friction.

The Role

As an Account Executive you'll help IT leaders enhance digital employee experience by generating a strong pipeline conducting discovery sessions and managing both tactical and strategic deals.

Summary Generated by Built In

Company Description
As the leader in Digital Employee Experience Nexthink gives enterprises real-time visibility into how employees experience technology across devices applications networks and digital workflows. Our platform helps IT teams move from reactive support to proactive automated experience management: seeing issues diagnosing root causes fixing problems at scale and increasingly using AI to deliver faster more intelligent outcomes for employees. Nexthink describes its platform as a unified DEX data and automation layer with AI-powered IT agents and Spark built to help teams decide design automate and resolve employee issues instantly.
This is a rare opportunity to sell into a market that is still expanding highly relevant to every CIO and increasingly central to how enterprises think about productivity AI adoption employee experience and operational efficiency. Nexthink has been recognized as a category creator and global leader in DEX with recent investment activity valuing the company at $3 billion.
Job Description
Nexthink is redefining how IT teams understand and improve the daily digital experience of their employees. For organizations the pressure is real: hybrid work application sprawl device performance issues rising ticket volume and growing expectations from employees who expect technology to "just work."
That is where Nexthink comes in.
As an Account Executive you will help IT leaders move from reactive troubleshooting to proactive experience management. You will show customers how Nexthink gives them real-time visibility actionable insights and automation to improve employee productivity reduce friction and deliver measurable business value.
This is an ideal role for a seller who is ready to move beyond transactional sales and own a territory with real growth potential.
What you will do

Build and grow new business across organizations with 5000-10000 endpoints.
Prospect qualify and develop a strong pipeline of target accounts.
Lead account planning focused on customer pain business outcomes and measurable value.
Run high-quality discovery with IT Digital Workplace End User Computing Service Desk and Operations leaders.
Coordinate internal resources across pre-sales professional services customer success marketing and partners.
Build trust with customers by becoming a credible advisor on Digital Employee Experience.
Manage both tactical opportunities and larger strategic deals within your territory.
Work with Nexthink partners to strengthen account coverage and customer impact.
Lead negotiations pricing strategy and contract management with a win-win mindset.
Maintain accurate quarterly and annual forecasts.
Live our values: We are one team. We are positive. We keep growing. We get things done.

Qualifications
What makes you a strong fit

2+ years of SaaS sales experience ideally in inside sales commercial sales or a closing role.
Proven track record of pipeline generation opportunity creation and quota achievement.
Strong prospecting discipline and experience optimizing sales cadences.
Ability to sell business value not just product features.
Confidence engaging IT and business stakeholders.
Excellent relationship-building and communication skills.
Strong CRM hygiene and forecasting discipline.
Comfortable using Microsoft Office and modern sales tools.
Ability to quickly learn Nexthink's platform the DEX category and customer use cases.
Positive resilient curious and motivated by growth.
#LI-Hybrid

Additional Information
Why this role is exciting
This segment is full of companies that are mature enough to feel the pain of digital complexity but agile enough to move fast when they see value. You will have the chance to open new accounts shape customer thinking and help IT leaders prove their impact on employee productivity.
Total Rewards @ Nexthink
At Nexthink we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan. We provide our US employees with 100% covered company benefits that consist of health dental vision as well as access to life insurance long-term disability and accidental death/personal loss coverage.
In addition we offer:

Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer) 11 company-paid holidays and 3 extra days for volunteering.
Hybrid work model that balances office and remote work with structured onboarding to foster connections and team integration.
Free access to professional training platforms to explore your interests and enhance your skills.
Up to 16 weeks of paid leave for birthing parents/primary caregivers 6 weeks for secondary caregivers.
Plan for the future with a 401(k) plan featuring up to 4% company matching contributions vesting immediately to grow your retirement savings.
Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country role level experience and skills. The range displayed on each job posting reflects Nexthink's good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors including job skills experience and relevant education or training which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.

Skills Required

2+ years of SaaS sales experience
Proven track record of pipeline generation
Strong prospecting discipline
Ability to sell business value
Excellent relationship-building and communication skills

What the Team is Saying

Nexthink Compensation & Benefits Highlights

Affordable Benefits—U.S. healthcare premiums are covered by the company minimizing employee out-of-pocket costs. Coverage includes medical dental and vision alongside FSA/HSA options and core protection benefits.
Leave & Time Off Breadth—Unlimited PTO is offered with additional company-paid volunteer days. Materials also highlight paid holidays and flexible time-off usage aligned to team needs.
Parental & Family Support—Generous parental leave adoption assistance and return-to-work flexibility are described with amenities such as a mother’s room in applicable offices. These supports are presented as part of a broader family-friendly package.

Learn more about Nexthink's Compensation & Benefits →

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The Company

HQ: Boston MA

1200 Employees

Year Founded: 2004

What We Do

Nexthink is the global leader in digital employee experience management. Our platform empowers IT teams with real-time visibility analytics and automation to proactively detect and resolve issues across any application device or network—before they affect employees. By shifting IT from reactive problem-solving to continuous optimization Nexthink enables more than 1300 organizations to create productive seamless and satisfying digital workplaces for over 18 million employees worldwide.

Why Work With Us

With over 1200 employees across 5 continents Nexthink operates as One Team connecting collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity inclusion and equity is second to none. We currently have over 75 nationalities working with us from all cultures and backgrounds.