Client Srvcs Rep

Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Client Services Representative I provides world class customer service to Belron clients and internal departments by receiving and resolving client complaints, receiving and initiating correspondence, and assisting clients with other issues.This is the first level of a multi-level career development class series. Work assignments enable incumbents to obtain the experience required for advancement to Client Services Representative II.

Find a career. Gain a family.

Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to have a happy work/life balance.

Essential Activities:

• Receives and answers daily mail, email, and faxes from assigned insurance clients regarding various client and departmental issues needing resolution.
• Research basic pricing and other insured information, initiates outgoing correspondence to assigned clients to expedite collection of past due invoices, and documents actions and conversations in the appropriate system.
• Regularly checks the status of assigned client payments and notifies appropriate internal departments when payment is received to initiate the release of vouchers and payment to affiliate shops
• Processes and submits check requests for client refunds as necessary. Completes on-line check requests, seeks appropriate approval, and submits to accounts payable for processing
• Performs basic clerical tasks at the request of clients, which may include faxing, copying, emailing, etc., and provides assistance to the Cash Application Department by researching unidentified client payments
• Other duties assigned by management

Requirements:

• High School Diploma or GED
• 1-3 years' experience preferred
• One to two years office experience required, preferably in an insurance related field.
• Skill in operating a personal computer and job related software including the basics of Microsoft Project, Office Suite, SharePoint, and other related software
• Strong verbal and written communication skills
• Ability to adjust to fast-paced work environment

Apply now!

We're known as an auto glass company. That's the focus of what we do. But we're much more - we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization - and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work.

Learn more.

Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.