Client Success Analyst- REMOTE

At Apple Leisure Group we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world.

Grow your career as a Client Success Analyst within Trisept Solutions, one of our 14 industry-leading brands. In this role you will partner with our External Synapse Clients, their Account Managers, and Solutions Consultants to ensure their system usage questions, access needs, and support incidents are addressed in a timely manner. A successful Client Success Analyst will be curious, diligent, and have a knack for understanding technical processes. You'll be a strong communicator, have a sharp attention to detail, and be a passionate advocate for our Clients.

A successful Client Success Analyst will:

• Troubleshoot and clearly document reported problems/issues.
• Read and understand XML and JSON message contents
• Create and update user access requests with extreme attention to detail.
• Identify and document trends across open cases/incidents
• Provide exceptional customer service
• Possess excellent interpersonal, consultative, and communication skills (written and verbal).
• Use defined processes for providing customer service. This includes client needs assessment, meeting quality standards for services and evaluation of client satisfaction
• Proactively monitor client performance using system tools and make recommendations on optimizations to client's program

A successful Client Success Analyst will have:

• Three years' experience in a technical troubleshooting, help desk, or similar client support role; or associate's degree from a two-year technical school or college; or bachelor's degree (BA) from four-year college or university and 1+ years related experience in technical or client support. Bachelor's degree preferred
• Experience fielding and prioritizing requests from a variety of users, providing concise technical communication, and documenting actions through defined processes. 1+ years related experience in the Travel Industry preferred.
• Excellent customer service skills
• Excellent interpersonal, consultative, and communication skills (written and verbal
• Attention to detail
• Enthusiastic learner
• Expertise using Microsoft Office Suite
• Trisept / Synapse application experience preferred (RezAgent, Trisept Merchandising Platform, VAX Vacation Access, etc.)
• Service Now experience a plus
• Technical troubleshooting experience preferred

***Remote Candidates Welcome to Apply!

About Apple Leisure Group

As North America's only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:

Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well established vacation brands

AMResorts: Resort Brand Management: management of 5-star and 4-star luxury resorts through AMResorts® award-winning brand portfolio

AMSTAR: Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®

UVC: Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®

Trisept Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.

To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.

About Trisept Solutions

Trisept Solutions® is the enterprise operating platform that delivers innovative merchandising solutions for airlines, hotels and resorts, destinations, theme parks and other travel merchants. With 20 years of travel technology innovation, end-to-end traveler engagement and billions of transactions processed each year, this is the world's most sophisticated travel merchandising platform.

Our Values

At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:

Empathy • Integrity • Respect • Inclusion • Experimentation • Well Being

Benefits at a Glance

We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:

• Medical, Dental and Vision Insurance
• Basic Life Insurance
• Short & Long Term Disability
• Paid Parental Leave
• Corporate Wellness Program
• Travel Discounts & Deals
• Paid Time Off & Holidays
• 401(k) Plan with Company Match

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks